Managed IT services
Managed IT, done right.
24/7 monitoring, local Sydney engineers, and a fixed monthly price. No surprise bills, no ticket queues — just IT that works.
No lock-in · Sydney-based · Response <4h
What we deliver
IT that works while you do.
Everything your business needs to stay secure, fast, and productive — managed as one seamless monthly service.
Phishing email quarantined before delivery
Your IT department
Your outsourced IT department, without the overhead.
Managing your own IT infrastructure is expensive, time-consuming, and increasingly complex. OnIT Solutions acts as your technology partner — proactively monitoring your systems 24/7, applying patches before vulnerabilities are exploited, and responding fast.
Priority-based ticketing
Fast help for users, devices and everyday issues with SLA-guaranteed response.
Monthly SLA reports
Transparent reporting so you always know how your IT is performing.
Local Sydney engineers
Every ticket handled by a local team who knows your environment.
By the numbers
Measurable outcomes, guaranteed in writing
No surprise invoices. No waiting on hold. No different technician every time you call.
<0h
Response SLA
Guaranteed priority response
0%
Uptime target
SLA-backed availability
0
Day onboarding
From signature to steady-state
At a glance
Every pillar of managed IT. One team.
Printer offline
Fixed — 12 min
New staff setup ✓
MFA & Identity
Enforced
EDR / Antivirus
Active
Backup & DR
Verified
New staff member starts Monday — can you set up her laptop and M365 account?
All done, ready to go ✓
Who we serve
Built for Sydney SMBs
Managed IT that scales from 5 to 200 seats, across every industry vertical.
Professional Services
Law, accounting, finance, consulting
Healthcare
GP clinics, dental, physio, specialists
Trades
Builders, electricians, plumbers
Retail
Multi-site retailers and hospitality
Recruitment
Fast-growth agencies and consultancies
Real Estate
Property management and sales offices
Why managed IT
Managed IT vs Break-Fix
Break-fix is unpredictable and reactive. Managed IT is a partnership built around prevention.
Cost predictability
Fixed monthly cost
Response time
Guaranteed SLA
Approach
Proactive, preventive
Monitoring
24/7 automated alerts
Security patching
Continuous
Staff productivity
Maximised
Relationship
Dedicated account manager
Cost predictability
Unpredictable bills
Response time
When available
Approach
Reactive only
Monitoring
None until you call
Security patching
Manual, often delayed
Staff productivity
Lost during outages
Relationship
Different tech each time
Full service scope
Everything managed, nothing missed
One provider. One invoice. Everything your business needs to stay secure, fast, and productive.
Included in your plan
Outside standard scope
Service detail
Eight disciplines, one team
Automated alerts watch your servers, endpoints, and network around the clock — catching issues before your team notices them.
Licence management, user provisioning, Intune device enrolment, and Exchange configuration — all handled for you.
Guaranteed sub-4-hour response SLA. Direct access to local Sydney engineers who already know your environment.
Continuous OS and software patching, endpoint detection and response (EDR), and device compliance enforcement.
Automated daily backups with integrity verification. Tested recovery procedures so you're never caught off-guard.
Firewall configuration, VLAN setup, Wi-Fi optimisation, and vendor liaison for ISP and hardware issues.
MFA enforcement, email filtering, dark-web credential monitoring, and Essential Eight alignment built into every plan.
Quarterly reviews align your technology roadmap with business growth goals. No surprises, no reactive firefighting.
Why OnIT
Everything in one managed service
One provider. One invoice. Everything your business needs to stay secure, fast, and productive.
Monitor everything, miss nothing
24/7 automated alerting across your servers, endpoints, and network. Issues caught before your team even notices.
100+ tools, one team
Enterprise-grade platforms — Microsoft 365, Defender, CrowdStrike, Veeam, Fortinet — all managed under one monthly fee.
Sydney-based, globally reliable
Local engineers on-site across Greater Sydney, with remote support reaching every corner of NSW.
Security baseline, always on
MFA, EDR, email filtering, and continuous patching deployed and maintained by our team.
Platform
The platform behind your IT.
Always on. Always visible.
Real-time monitoring, automated documentation, and instant support — the infrastructure that keeps your business running.
Full system backup — 847 GB across 38 devices, verified and encrypted offsite.
4-hour on-site response guaranteed. 99.9% uptime SLA with monthly reporting.
Annual Essential Eight maturity assessment aligned to ACSC guidelines.
Live topology map of your LAN/WAN, VLANs, firewall rules, and cloud links.
Full audit trail of every support ticket, escalation, and resolution since day one.
Every device, licence, serial number, and warranty date — always current.
Automated monthly patching window for all endpoints — zero disruption to staff.
Tracked vulnerabilities, residual risk ratings, and remediation owners.
Full system backup — 847 GB across 38 devices, verified and encrypted offsite.
4-hour on-site response guaranteed. 99.9% uptime SLA with monthly reporting.
Annual Essential Eight maturity assessment aligned to ACSC guidelines.
Live topology map of your LAN/WAN, VLANs, firewall rules, and cloud links.
Full audit trail of every support ticket, escalation, and resolution since day one.
Every device, licence, serial number, and warranty date — always current.
Automated monthly patching window for all endpoints — zero disruption to staff.
Tracked vulnerabilities, residual risk ratings, and remediation owners.
Full system backup — 847 GB across 38 devices, verified and encrypted offsite.
4-hour on-site response guaranteed. 99.9% uptime SLA with monthly reporting.
Annual Essential Eight maturity assessment aligned to ACSC guidelines.
Live topology map of your LAN/WAN, VLANs, firewall rules, and cloud links.
Full audit trail of every support ticket, escalation, and resolution since day one.
Every device, licence, serial number, and warranty date — always current.
Automated monthly patching window for all endpoints — zero disruption to staff.
Tracked vulnerabilities, residual risk ratings, and remediation owners.
Full system backup — 847 GB across 38 devices, verified and encrypted offsite.
4-hour on-site response guaranteed. 99.9% uptime SLA with monthly reporting.
Annual Essential Eight maturity assessment aligned to ACSC guidelines.
Live topology map of your LAN/WAN, VLANs, firewall rules, and cloud links.
Full audit trail of every support ticket, escalation, and resolution since day one.
Every device, licence, serial number, and warranty date — always current.
Automated monthly patching window for all endpoints — zero disruption to staff.
Tracked vulnerabilities, residual risk ratings, and remediation owners.
Every system documented
Devices, licences, network diagrams and configs — always current, never lost when staff leave.
Ransomware activity detected and quarantined
We see problems first
24/7 automated monitoring surfaces threats, outages and anomalies before your team notices.
50+ integrations
Microsoft 365, Xero, Slack, Google Workspace, HubSpot and more — all connected and managed.
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Book support instantly
Same-day response, on-site or remote. No waiting on hold — just raise a ticket and we're on it.
Service Breakdown
What's inside your plan
Click any card to see exactly what's included in each service area.
Technology Ecosystem
Powered by Enterprise Technology
A constellation of best-in-class platforms, deployed and managed as one seamless service.
Enterprise platforms we deploy and manage
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Onboarding process
Up and running in 2 weeks
A structured handover so your team never loses a day of productivity during the transition.
Discovery Call
We audit your current environment, document your stack, and identify immediate risks. No surprises, no lock-in pressure.
Onboarding Plan
We present a tailored plan, agree scope, and sign the service agreement. No lock-in, cancel anytime.
Setup & Migration
Remote and on-site engineers deploy monitoring tools, configure security, and transfer management of your environment.
Steady-State Support
Your team has direct access to the helpdesk. Proactive monitoring starts from day one. You focus on the business.
Where we work
All of Sydney
On-site engineers across Greater Sydney. Remote support from anywhere in NSW.
Not sure if we cover your area? Browse all suburb locations
Client Stories
Trusted by Sydney Businesses
See how we've helped industries across NSW transform their operations with IT & AI.
John S.
Owner — Sydney Sparky Services
OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.
FAQs
Frequently Asked Questions
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Service areas
Managed IT Support across Greater Sydney
Same-day on-site support and 24/7 remote monitoring for businesses across all Sydney suburbs.
Get started
Ready for IT that
just works?
Book a free IT assessment with one of our Sydney-based engineers. No lock-in, no obligation.