Managed IT services
Managed IT, done right.
24/7 monitoring, local Sydney engineers, and a fixed monthly price. No surprise bills, no ticket queues — just IT that works.
No lock-in · Sydney-based · Response <4h
What we deliver
IT that works while you do.
Everything your business needs to stay secure, fast, and productive — managed as one seamless monthly service.
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Your IT department
Your outsourced IT department, without the overhead.
Managing your own IT infrastructure is expensive, time-consuming, and increasingly complex. OnIT Solutions acts as your technology partner — proactively monitoring your systems 24/7, applying patches before vulnerabilities are exploited, and responding fast.
Priority-based ticketing
Fast help for users, devices and everyday issues with SLA-guaranteed response.
Monthly SLA reports
Transparent reporting so you always know how your IT is performing.
Local Sydney engineers
Every ticket handled by a local team who knows your environment.
By the numbers
Measurable outcomes, guaranteed in writing
No surprise invoices. No waiting on hold. No different technician every time you call.
<0h
Response SLA
Guaranteed priority response
0%
Uptime target
SLA-backed availability
0
Day onboarding
From signature to steady-state
At a glance
Every pillar of managed IT. One team.
MFA & Identity
Enforced
EDR / Antivirus
Active
Backup & DR
Verified
Who we serve
Built for Sydney SMBs
Managed IT that scales from 5 to 200 seats, across every industry vertical.
Professional Services
Law, accounting, finance, consulting
Healthcare
GP clinics, dental, physio, specialists
Trades
Builders, electricians, plumbers
Retail
Multi-site retailers and hospitality
Recruitment
Fast-growth agencies and consultancies
Real Estate
Property management and sales offices
Why managed IT
Managed IT vs Break-Fix
Break-fix is unpredictable and reactive. Managed IT is a partnership built around prevention.
Cost predictability
Fixed monthly cost
Response time
Guaranteed SLA
Approach
Proactive, preventive
Monitoring
24/7 automated alerts
Security patching
Continuous
Staff productivity
Maximised
Relationship
Dedicated account manager
Cost predictability
Unpredictable bills
Response time
When available
Approach
Reactive only
Monitoring
None until you call
Security patching
Manual, often delayed
Staff productivity
Lost during outages
Relationship
Different tech each time
Full service scope
Everything managed, nothing missed
One provider. One invoice. Everything your business needs to stay secure, fast, and productive.
Included in your plan
Outside standard scope
Onboarding process
Up and running in 2 weeks
A structured handover so your team never loses a day of productivity during the transition.
Discovery Call
We audit your current environment, document your stack, and identify immediate risks. No surprises, no lock-in pressure.
Onboarding Plan
We present a tailored plan, agree scope, and sign the service agreement. No lock-in, cancel anytime.
Setup & Migration
Remote and on-site engineers deploy monitoring tools, configure security, and transfer management of your environment.
Steady-State Support
Your team has direct access to the helpdesk. Proactive monitoring starts from day one. You focus on the business.
Where we work
All of Sydney
On-site engineers across Greater Sydney. Remote support from anywhere in NSW.
Not sure if we cover your area? Browse all suburb locations
FAQs
Frequently Asked Questions
Explore further
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Service areas
Managed IT Support across Greater Sydney
Same-day on-site support and 24/7 remote monitoring for businesses across all Sydney suburbs.
Get started
Ready for IT that
just works?
Book a free IT assessment with one of our Sydney-based engineers. No lock-in, no obligation.