Shop Policy
Shipping Policy
Fast, reliable Australia-wide delivery for your business IT hardware. Every order is dispatched from our distribution facility with full tracking and secure handling.
We ship across Australia — metro, regional, and remote — through partnerships with the country's leading logistics providers. For export or international shipping requirements, please contact us to discuss.
Processing & Dispatch Times
Orders are processed and dispatched within 1–3 business days of confirmed payment, subject to stock availability. Business days are Monday to Friday, excluding NSW public holidays.
Sydney Metro — Same Day
Eligible orders placed and paid before 10:00 AM AEST on a business day may qualify for same-day dispatch, subject to stock availability.
Interstate & Regional
Typical delivery is 2–7 business days after dispatch, depending on destination and carrier.
Remote Areas
Deliveries to remote or hard-to-access locations may take additional time. We'll advise if your order is affected.
Delivery Options
Standard Delivery
Australia-wide via our carrier network. Estimated 2–7 business days after dispatch.
Express / Next Flight
Priority handling for urgent interstate shipments. Contact us for availability and pricing.
Same-Day (Sydney Metro)
Eligible orders placed before 10:00 AM AEST. Subject to stock and logistics availability.
Bulky / Multi-Level
Specialist freight for large or heavy equipment, including sites without lift access.
Sensitive Freight
Secure, precision handling for fragile or high-value technology equipment.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order. A shipping estimate will be displayed before you confirm your purchase.
For large, multi-item, or project-based orders, request a business quote and we'll provide a tailored shipping price.
Order Tracking
Once your order is dispatched, you'll receive a confirmation email with your tracking number, a link to monitor delivery in real time, and an estimated delivery date.
If you haven't received tracking information within 3 business days of ordering, please contact us.
Delivery Instructions
- Please ensure someone is available to accept delivery at the nominated address during business hours.
- If delivery cannot be completed (e.g. no one available, incorrect address), re-delivery or redirection fees may apply.
- For bulky items or multi-level deliveries without lift access, please notify us at the time of ordering so we can arrange appropriate freight.
- We may charge storage and handling fees if you are unable to take delivery at the arranged time.
- Delivery is to ground floor or loading dock unless specialist freight has been arranged.
Inspection on Arrival
You must inspect your delivery upon arrival. If you notice any visible damage, incorrect items, or missing products, you must notify us in writing within 7 days of delivery. Failure to report issues within this period may affect your ability to lodge a claim.
- Check external packaging for visible signs of damage before signing
- Verify the items received match your order confirmation
- Note any damage or discrepancies on the delivery paperwork
- Photograph any damage and contact us at sales@onitsolutions.au
Shipping Questions?
For shipping enquiries, delivery updates, or special freight requirements:
Last updated — August 2026