Last updated: September 2026
Shipping Policy
All hardware and technology products ordered through the OnIT Solutions shop are fulfilled and dispatched directly from our distribution warehouse in Kurnell, NSW. Orders ship straight to your nominated address under the OnIT Solutions brand — no pricing is disclosed on delivery documentation.
We leverage one of Australia's largest technology logistics networks, giving you access to fast, reliable delivery across metro, regional, and remote locations. Once your order leaves the warehouse, you receive full tracking so you can monitor every step of the journey.
Please read the inspection requirements carefully — damage, defects, or incorrect items must be reported to us in writing within 7 days of delivery. Failure to report within this window may affect your ability to make a claim.
How Your Order Is Shipped
Every shop order follows the same drop-ship process — from the moment you pay to the moment it arrives at your door.
Order Confirmed
You place your order and payment is confirmed. We process the order and prepare it for fulfilment.
Warehouse Processing
Your order is picked and packed at our Kurnell, NSW distribution facility. OnIT-branded delivery dockets are generated — no pricing shown.
Dispatch & Tracking
Your order ships via our carrier network. You receive a tracking number by email once dispatched.
Delivered to You
Goods arrive at your nominated address. Inspect immediately and report any issues within 7 days.
Dispatch & Delivery Timeframes
Delivery dates are estimates only. Actual timeframes depend on carrier availability, stock, and your location. We are not liable for delays caused by the carrier or events outside our control.
Sydney Metro — Same Day
Eligible orders placed and paid before 10:00 AM AEST may qualify for same-day dispatch. Subject to stock at the Kurnell warehouse.
Metro & Interstate
Typical delivery is 1–3 business days for metro areas, and 3–7 business days for regional and interstate destinations.
Remote & Regional
Remote area deliveries may take additional time. We will advise if your order is affected. Extra freight charges may apply.
Freight Costs
- •All product prices are shown exclusive of delivery charges.
- •Freight is calculated at checkout based on size, weight, and destination.
- •For large, multi-item, or project orders, request a business quote for a tailored freight price.
- •Unintended pricing errors will result in your order being reoffered at the correct price.
Order Tracking
- •A tracking number and carrier details are emailed once your order is dispatched.
- •Track your delivery in real time via the carrier's portal.
- •Digital copies of delivery dockets are available upon request.
- •If you haven't received tracking within 3 business days of ordering, contact us.
Delivery Options
Our logistics network supports deliveries of all types. The right option is selected based on your order and location.
Standard Delivery
Australia-wide via our carrier network. Metro areas typically 1–3 business days; regional and remote areas may take longer.
Express / Next Flight
Priority interstate handling for urgent shipments. Contact us before ordering to confirm availability and pricing.
Same-Day Dispatch (Sydney Metro)
Eligible orders placed and paid before 10:00 AM AEST on a business day. Subject to stock availability at the Kurnell warehouse.
Bulky & Multi-Level Freight
Specialist logistics for large or heavy equipment, including sites without lift access. Additional freight charges apply — quoted before dispatch.
Sensitive Freight
Secure, precision handling for fragile or high-value IT equipment using shock-pallet loading and specialist carriers.
Delivery Instructions
- Ensure someone is available to accept delivery at the nominated address during business hours.
- Orders are delivered to the address provided at checkout. We are not responsible for failed deliveries due to an incorrect or inaccessible address supplied by you.
- Re-delivery or storage fees may apply if delivery cannot be completed at the arranged time.
- For bulky items or multi-level deliveries without lift access, please advise us at the time of ordering so appropriate freight can be arranged.
- Collection from our Kurnell, NSW warehouse is available between 9:00 AM – 4:00 PM on business days. Contact us to arrange.
Inspect on Delivery — 7-Day Reporting Window
You must inspect all goods immediately upon delivery. Any damage, defects, or incorrect items must be reported to OnIT Solutions in writing within 7 days of delivery. This is a strict condition of our supply agreement — failure to report within this window may affect your ability to lodge a claim.
- Check external packaging for visible signs of damage before signing for the delivery.
- Verify items received match your order confirmation.
- Note any damage or discrepancies on the delivery paperwork before the driver leaves.
- Photograph any damage and retain all original packaging until the issue is resolved.
Shipping Enquiries
Questions about your delivery, freight quote, or special freight requirements? Our team is available Monday – Friday, 9:00 AM – 5:30 PM AEST.