PRICING & PLANS
Transparent IT Pricing for Sydney Businesses.
Predictable monthly plans, flexible block hours, and custom AI automation — all priced upfront with no hidden fees and no lock-in contracts.
No lock-in contracts · Sydney-based engineers · Same-day response
HOW IT WORKS
Simple, transparent pricing — no bill shock.
No hidden fees, no lock-in contracts. You know exactly what you're paying, what's included, and what's not — every month.
Managed IT Plans
Priced per user, per month
Core covers remote support, monitoring, patching and M365. Comprehensive adds onsite visits, priority SLA, advanced security and a dedicated account manager.
AI Automation
Starts with an audit
Every AI project begins with an AI Readiness Audit — you get a full blueprint, estimated cost and projected ROI before committing to any build work.
Block Hour Retainers
Flexible prepaid hours
No subscription needed. Buy a block of hours at a discounted rate and use them for any combination of remote support, onsite visits or project work. Valid 12 months.
Our Commitment
Same standards, every account
We answer the phone, respond the same day, and never forward you to an offshore centre. Sydney engineers, Australian compliance knowledge, consistent service.
THE DIFFERENCE
Managed IT vs Break-Fix
Most Sydney businesses only realise the cost of reactive IT after an outage. Here's the difference managed support makes.
Managed IT Support
Response Time
Same-day, P1 within 4 hours
Support Hours
Business hours + P1 extended hours
Monitoring
24/7 proactive system monitoring
Patching
Automated, background, scheduled
Security
EDR, MFA, threat monitoring included
Cost Predictability
Fixed per-user monthly fee
Break-Fix / No IT Partner
Response Time
When you can get through
Support Hours
Business hours only (if available)
Monitoring
None — you notice the problem
Patching
Manual, when remembered
Security
Basic AV if you set it up
Cost Predictability
Unpredictable hourly bills
MANAGED IT PLANS
IT support that scales with your business.
Both plans include proactive monitoring, helpdesk support, and endpoint protection. Minimum 5 users.
Starting from
Essential managed IT for small teams — helpdesk coverage, endpoint protection, Microsoft 365 support, patching and monitoring.
- Unlimited remote helpdesk support during business hours
- 24/7 proactive system monitoring
- Next-generation antivirus and threat protection
- Automated patching and background updates
- Email and priority ticketing
- Microsoft 365 user support
- Basic endpoint health checks
- Support reporting on request
Minimum 5 users. Pricing may vary depending on device count, security requirements and support scope.
Book a Free IT AssessmentStarting from
Full outsourced IT for growing teams — proactive support, advanced security, onboarding, vendor management, reporting and strategic IT guidance.
- Everything in Core, plus:
- Priority 4-hour response SLA
- Onsite support — up to 2 hours per month, Sydney metro
- Microsoft 365 / Google Workspace cloud backups
- Extended-hours support for P1 and critical issues
- Advanced threat monitoring / EDR
- Monthly system health reports
- User onboarding and offboarding
- Dedicated account manager
- Quarterly business reviews
- IT roadmap and strategic planning
- Vendor management and procurement
- Cybersecurity improvement recommendations
Minimum 10 users. Backup, EDR and security tooling may be subject to final scope and licensing requirements.
Book a Free IT AssessmentAll prices are ex GST. Pricing is indicative and may vary based on business size, environment complexity, security requirements and licensing needs.
Block Hour Retainers
High-priority, low-commitment prepaid support blocks for businesses that need flexible access to senior IT support without a monthly managed services agreement.
Hours valid for 12 months. Standard ad-hoc rate $220/hr. After-hours support $330/hr. Block hours exclude hardware, software licensing, third-party vendor charges, and major project work unless agreed in writing.
Ad Hoc Support
No contract required. Pay only for the support you use. Ideal for one-off issues, urgent troubleshooting, project work, or businesses not yet ready for a managed support plan.
Remote & Phone
Immediate remote assistance for troubleshooting, access issues, Microsoft 365 support, user support, device issues, system diagnostics, and urgent business IT problems.
$110
minimum
First 30 minutes
$195
per hour
15-min increments after first 30 minutes
Onsite
Hands-on support at your Sydney metro premises for hardware issues, network troubleshooting, workstation setup, onsite diagnostics, and business-critical IT problems.
$275
first hour
Includes Sydney metro call-out and first hour onsite
$220
per hour
30-min increments after first hour
Same-day urgent support
+$150 priority fee
After-hours support
$330/hr, 2-hour minimum
Weekend support
$360/hr, 2-hour minimum
Project / migration work
$240/hr
Cybersecurity consulting
$275/hr
vCIO / IT strategy session
$275/hr
AI AUTOMATION
AI that works — built for your business.
Every AI project starts with an AI Readiness Audit. You get a full blueprint, estimated cost and projected ROI before committing to any build work.
ROI-first approach
We scope impact before scope of work. No surprises.
Sydney-based team
Your AI is built and maintained locally, not offshored.
Secure by design
Data stays in your environment. Compliance built in.
AI Readiness Audit & Strategy Blueprint
Starting from $4,500 flat rate
Before we scope any AI build, we assess your workflows, systems, data, risks, and highest-value automation opportunities. You receive a practical implementation blueprint with recommended solutions, estimated build cost, expected ROI, and delivery priorities.
- Deep-dive workflow analysis
- Prioritised implementation roadmap
- High-ROI automation opportunities
- Projected ROI and cost breakdown
Automated Social Media Content Engine
Implementation from $6,500
Managed optimisation from $1,250/mo
A structured content automation system covering content research, draft generation, formatting, scheduling support, and repeatable publishing workflows.
- Custom RSS and web scraping workflows
- LLM and image generation model integration
- Automated formatting workflows
- Content review and approval process
- Direct or semi-automated scheduling workflows
- Monthly optimisation and workflow support
AI-Powered IT Helpdesk & Support
Implementation from $9,500
Managed optimisation from $1,500/mo
AI-assisted support triage, common issue resolution, knowledge base automation, and smarter escalation into human support.
- AI helpdesk triage
- Automated password reset workflows where supported
- Ticket classification and routing
- Knowledge base integration
- Escalation to human engineers
- 24/7 uptime monitoring workflows
- Monthly optimisation and reporting
Intelligent Data Scraping & Monitoring
Implementation from $5,500
Managed data delivery from $950/mo
Recurring monitoring of websites, competitors, pricing, tenders, market changes, or niche information sources.
- Competitor pricing tracking
- Market sentiment or news monitoring
- Niche source monitoring
- Automated daily, weekly, or monthly reporting
- Data cleaning and structured report delivery
- Monitoring alerts and workflow maintenance
Custom Enterprise AI Agents
Deployment from $22,000
Managed infrastructure from $2,500/mo
Specialised AI agents that interact with internal systems, documents, users, approval flows, CRMs, ticketing systems, or operational workflows.
- Internal data research agents
- Deep competitor analysis agents
- Localised document processing
- Secure cloud deployment
- Multi-step workflow execution
- Integration with business systems
- Ongoing monitoring, support, and optimisation
All custom AI automation projects start with the AI Readiness Audit. Implementation pricing is indicative and depends on workflow complexity, integrations, and data quality.
WHY ONIT SOLUTIONS
Sydney businesses trust us to keep IT running.
We're not just a helpdesk — we're a strategic IT partner invested in your growth.
0+
Years in IT
Deep SMB expertise across NSW
0+
Businesses Supported
From 5-user teams to 200+
<0hr
Response Time
Average response, not SLA maximum
Fast Response Times
We pick up the phone. Critical issues are prioritised and resolved fast.
No Lock-in Contracts
Month-to-month flexibility. Stay because we deliver, not because you're locked in.
15+ Years Experience
Deep expertise across SMBs, healthcare, real estate, and professional services across NSW.
CLIENT STORIES
What our clients say about us.
“Fast, reliable, and no more IT headaches. Exactly what we needed. Our team hasn't had a single outage since we switched.”
James T.
Managing Director
Professional Services, Sydney
“Response times are incredible. Issues get fixed properly the first time — not patched up and broken again next week.”
Sarah M.
Operations Manager
Healthcare Practice, NSW
“We finally have an IT provider that speaks plain English and actually shows up. The pricing is transparent and there are no surprises.”
David K.
Business Owner
Real Estate Agency, Sydney
RESOURCES
Tools & guides to help you decide
FREE, NO-OBLIGATION ASSESSMENT
Stop Dealing With IT Headaches.
Get fast, reliable support from a local Sydney IT expert. No lock-in, no offshore teams, no surprises.
No lock-in contracts · Sydney-based engineers · Same-day response