IT Support Pricing for Sydney Businesses

Simple, Transparent IT Pricing for Sydney Businesses

One of the biggest frustrations Sydney businesses have with their IT provider is bill shock — unexpected invoices, hourly rates that creep up, and charges for things they didn't know would cost extra. At OnIT Solutions, we've built our pricing to be completely transparent. You know exactly what you're paying each month, what's included, and what's not. No surprises, no hidden fees, no lock-in contracts.

Our managed IT plans are priced per user per month, making it easy to budget as your team grows. The Core plan covers all the essentials for small teams — remote support, monitoring, patching, and security. The Comprehensive plan adds onsite support, extended hours, advanced threat detection, and strategic account management for businesses that need more hands-on IT partnership.

For AI and automation projects, we take a structured approach: every engagement starts with an AI Readiness Audit that gives you a complete blueprint of what to build and what it will cost. This means you never commit to development work without knowing the full scope and expected return. From standalone automations to enterprise AI agent deployments, our pricing scales with your ambitions.

For businesses that don't yet need a full managed plan, our Block Hour retainers provide prepaid access to our engineering team at a discounted rate. Whether you need help with a one-off project, a system migration, onboarding new staff onto Microsoft 365, or troubleshooting a persistent infrastructure problem, Block Hours give you guaranteed access to qualified Sydney-based engineers without the overhead of a monthly subscription. Hours are valid for twelve months and can be used across any combination of remote support, onsite visits, or project work.

Every plan comes with the same foundational commitment: we answer the phone, we respond the same day, and we don't pass you to an offshore call centre. Our engineers are based in Sydney and know the Australian business environment — the software tools, the compliance landscape, the local vendors, and the unique challenges of operating in a market where skilled IT staff are expensive and downtime directly impacts revenue. Whether you're a five-person professional services firm or a growing healthcare practice with fifty staff, the level of care and expertise we bring to your account is the same.