PRICING & PLANS
IT Support Pricing for Sydney Businesses
Transparent Pricing for Modern Businesses.
Whether you need rock-solid IT infrastructure or intelligent AI automation, we offer predictable, scalable plans tailored to your operations.
HOW IT WORKS
Simple, Transparent IT Pricing for Sydney Businesses
No bill shock. No lock-in contracts. You know exactly what you're paying, what's included, and what's not — every month.
Managed IT Plans
Priced per user, per month
Core covers remote support, monitoring, patching and M365. Comprehensive adds onsite visits, priority SLA, advanced security and a dedicated account manager.
AI Automation
Starts with an audit
Every AI project begins with an AI Readiness Audit — you get a full blueprint, estimated cost and projected ROI before committing to any build work.
Block Hour Retainers
Flexible prepaid hours
No subscription needed. Buy a block of hours at a discounted rate and use them for any combination of remote support, onsite visits or project work. Valid 12 months.
Our Commitment
Same standards, every account
We answer the phone, respond the same day, and never forward you to an offshore centre. Sydney engineers, Australian compliance knowledge, consistent service.
All prices are ex GST. Pricing is indicative and may vary based on business size, environment complexity, security requirements and licensing needs.
THE PROBLEM
Sound Familiar?
These are the IT frustrations we fix every day for Sydney businesses.
Slow & Unreliable Systems
Downtime and sluggish machines cost you money every single day — and your team's patience.
Poor IT Support Response
Waiting hours (or days) for a callback is unacceptable when your business can't afford to stop.
Security Risks & Breaches
Unpatched systems and weak passwords put your data, clients, and reputation on the line.
No Clear IT Strategy
Reactive break-fix cycles drain budgets. Without a roadmap, IT becomes a cost centre, not an advantage.
OUR PLANS
Simple, Transparent Pricing
Predictable costs. No hidden fees. No bill shock.
Starting from
Essential managed IT for small teams — helpdesk coverage, endpoint protection, Microsoft 365 support, patching and monitoring.
- Unlimited remote helpdesk support during business hours
- 24/7 proactive system monitoring
- Next-generation antivirus and threat protection
- Automated patching and background updates
- Email and priority ticketing
- Microsoft 365 user support
- Basic endpoint health checks
- Support reporting on request
Minimum 5 users. Pricing may vary depending on device count, security requirements and support scope.
Book a Free IT AssessmentStarting from
Full outsourced IT for growing teams — proactive support, advanced security, onboarding, vendor management, reporting and strategic IT guidance.
- Everything in Core, plus:
- Priority 4-hour response SLA
- Onsite support — up to 2 hours per month, Sydney metro
- Microsoft 365 / Google Workspace cloud backups
- Extended-hours support for P1 and critical issues
- Advanced threat monitoring / EDR
- Monthly system health reports
- User onboarding and offboarding
- Dedicated account manager
- Quarterly business reviews
- IT roadmap and strategic planning
- Vendor management and procurement
- Cybersecurity improvement recommendations
Minimum 10 users. Backup, EDR and security tooling may be subject to final scope and licensing requirements.
Book a Free IT AssessmentBlock Hour Retainers
High-priority, low-commitment prepaid support blocks for businesses that need flexible access to senior IT support without a monthly managed services agreement.
Hours valid for 12 months. Standard ad-hoc rate $220/hr. After-hours support $330/hr. Block hours exclude hardware, software licensing, third-party vendor charges, and major project work unless agreed in writing.
Ad Hoc Support
No contract required. Pay only for the support you use. Ideal for one-off issues, urgent troubleshooting, project work, or businesses not yet ready for a managed support plan.
Remote & Phone
Immediate remote assistance for troubleshooting, access issues, Microsoft 365 support, user support, device issues, system diagnostics, and urgent business IT problems.
$110
minimum
First 30 minutes
$195
per hour
15-min increments after first 30 minutes
Onsite
Hands-on support at your Sydney metro premises for hardware issues, network troubleshooting, workstation setup, onsite diagnostics, and business-critical IT problems.
$275
first hour
Includes Sydney metro call-out and first hour onsite
$220
per hour
30-min increments after first hour
Same-day urgent support
+$150 priority fee
After-hours support
$330/hr, 2-hour minimum
Weekend support
$360/hr, 2-hour minimum
Project / migration work
$240/hr
Cybersecurity consulting
$275/hr
vCIO / IT strategy session
$275/hr
All prices are ex GST unless stated otherwise. Pricing is indicative and may vary depending on business size, environment complexity, support scope, security requirements, integrations, and licensing needs.
AI Readiness Audit & Strategy Blueprint
Starting from $4,500 flat rate
Before we scope any AI build, we assess your workflows, systems, data, risks, and highest-value automation opportunities. You receive a practical implementation blueprint with recommended solutions, estimated build cost, expected ROI, and delivery priorities.
- Deep-dive workflow analysis
- Prioritised implementation roadmap
- Identification of high-ROI automation opportunities
- Projected ROI analysis and cost breakdown
The audit gives you a complete blueprint so you know exactly what you're building, what it will cost, and where AI can deliver the strongest business return before committing to development.
Book Your AI AuditFixed price. No hidden costs. Blueprint delivered within 5 business days, subject to access to required systems and stakeholder availability.
Automated Social Media Content Engine
Implementation from $6,500
Managed optimisation from $1,250/mo
A structured content automation system covering content research, draft generation, formatting, scheduling support, and repeatable publishing workflows.
- Custom RSS and web scraping workflows
- LLM and image generation model integration
- Automated formatting workflows
- Content review and approval process
- Direct or semi-automated scheduling workflows
- Monthly optimisation and workflow support
AI-Powered IT Helpdesk & Support
Implementation from $9,500
Managed optimisation from $1,500/mo
AI-assisted support triage, common issue resolution, knowledge base automation, and smarter escalation into human support.
- AI helpdesk triage
- Automated password reset workflows where supported
- Ticket classification and routing
- Knowledge base integration
- Escalation to human engineers
- 24/7 uptime monitoring workflows
- Monthly optimisation and reporting
Intelligent Data Scraping & Monitoring
Implementation from $5,500
Managed data delivery from $950/mo
Recurring monitoring of websites, competitors, pricing, tenders, market changes, or niche information sources.
- Competitor pricing tracking
- Market sentiment or news monitoring
- Niche source monitoring
- Automated daily, weekly, or monthly reporting
- Data cleaning and structured report delivery
- Monitoring alerts and workflow maintenance
Custom Enterprise AI Agents
Deployment from $22,000
Managed infrastructure from $2,500/mo
Specialised AI agents that interact with internal systems, documents, users, approval flows, CRMs, ticketing systems, or operational workflows.
- Internal data research agents
- Deep competitor analysis agents
- Localised document processing
- Secure cloud deployment
- Multi-step workflow execution
- Integration with business systems
- Ongoing monitoring, support, and optimisation
All custom AI automation projects start with the AI Readiness Audit. Implementation pricing is indicative and depends on workflow complexity, integrations, data quality, security requirements, and ongoing support needs.
Monthly management fees exclude third-party software, AI model usage, SMS/voice usage, hosting, API costs, and paid platform subscriptions unless included in the final proposal.
Not sure which plan fits?
Book a free 30-minute assessment and we'll recommend the right option.
WHY ONIT SOLUTIONS
Why Sydney Businesses Choose Us
We're not just a helpdesk — we're a strategic IT partner invested in your growth.
Fast Response Times
We pick up the phone. Critical issues are prioritised and resolved fast — not passed to a ticket queue.
No Lock-in Contracts
Month-to-month flexibility. Stay because we deliver, not because you're locked in.
Sydney-Based Engineers
Our team is local. We understand Australian business needs and can be on-site when remote won't cut it.
15+ Years Experience
Deep expertise across SMBs, healthcare, real estate, and professional services across NSW.
15+
Years in IT
200+
Businesses Supported
< 4hr
Average Response Time
CLIENT STORIES
What Our Clients Say
Real feedback from Sydney businesses who made the switch to OnIT Solutions.
“Fast, reliable, and no more IT headaches. Exactly what we needed. Our team hasn't had a single outage since we switched.”
James T.
Managing Director
Professional Services, Sydney
“Response times are incredible. Issues get fixed properly the first time — not patched up and broken again next week.”
Sarah M.
Operations Manager
Healthcare Practice, NSW
“We finally have an IT provider that speaks plain English and actually shows up. The pricing is transparent and there are no surprises.”
David K.
Business Owner
Real Estate Agency, Sydney
Stop Dealing With
IT Headaches.
Stop letting IT issues slow your business down. Get fast, reliable support from a local expert today.
No lock-in contracts · Sydney-based engineers · Same-day response