IT SUPPORT PORTAL
Submit a Support Ticket
Need help with your business IT? Submit a support request and OnIT Solutions will review it as soon as possible.
HOW WE CAN HELP
Support for your day-to-day IT
Existing OnIT Solutions clients should submit support requests here so the right technician can review, prioritise, and track the issue through Jira Service Management.
Microsoft 365 and email issues
Device or laptop problems
Network and Wi-Fi issues
Cybersecurity concerns
User onboarding and access requests
General managed IT support
Submit your request
Connecting to the Jira Service Management support form. You can also open the full support portal directly.
Connecting to Jira Service Management
Open the OnIT Solutions support portal directly.
Transparent Tracking
Every Request Tracked From Start to Finish
When you submit a ticket, it's immediately logged in our system. You'll receive updates at every stage — from initial review through to resolution — so you're never left wondering what's happening with your issue.
Urgent business-critical outage?
For urgent business-critical outages, please call OnIT Solutions directly so the issue can be prioritised quickly.
Call 0420 409 889