Managed IT Support for Sydney Businesses Near You
As a trusted IT support company and IT consultancy services provider, OnIT Solutions delivers enterprise-grade business IT support Sydney businesses rely on — with 15+ years of high-pressure trading floor experience and no lock-in contracts. Our team handles every layer of your IT, from helpdesk to AI strategy.
What we deliver
IT that works while you do.
Everything your Sydney business needs to stay secure, fast, and productive — managed as one seamless monthly service with a dedicated local team.
VPN access restored for remote team — 9 min
Your IT department
Your outsourced IT department, without the overhead.
Managing your own IT infrastructure is expensive, time-consuming, and increasingly complex. OnIT Solutions acts as your technology partner — proactively monitoring your Sydney systems 24/7, applying patches before vulnerabilities are exploited, and responding fast when issues arise.
Priority-based ticketing
Fast help for users, devices and everyday issues with SLA-guaranteed response.
Monthly SLA reports
Transparent reporting so you always know how your IT is performing.
Local Sydney engineers
Every ticket handled by a local team who knows your environment.
By the numbers
Measurable outcomes, guaranteed in writing
No surprise invoices. No waiting on hold. No different technician every time you call.
0+
Years Experience
Enterprise IT backgrounds, applied to Sydney SMBs
0+
Tickets Resolved
Tracked, SLA-monitored, and reported monthly
<0hr
Response SLA
Guaranteed priority response for every client
At a glance
Every pillar of managed IT. One Sydney team.
SharePoint permissions wrong for new team
Fixed — 7 min
All users synced ✓
MFA & Identity
Enforced
EDR / Antivirus
Active
Backup & DR
Verified
New staff member starts Monday — can you set up her laptop and M365 account?
All done, ready to go ✓
Service detail
Eight disciplines, one team
Round-the-clock infrastructure surveillance.
Full management of your M365 environment.
Sub-15-minute response for critical issues.
Advanced protection across all devices.
Automated backup with instant restore options.
Proactive network monitoring and optimisation.
Multi-layered defence against cyber threats.
Quarterly business reviews and tech roadmaps.
Why OnIT Sydney
Everything in one Sydney managed IT service
One Sydney provider. One monthly fee. Helpdesk, monitoring, patching, security, cloud, and on-site — all included.
Monitor everything, miss nothing
24/7 automated alerting across your servers, endpoints, and network. Issues caught before your team even notices.
100+ tools, one Sydney team
Microsoft 365, Defender, CrowdStrike, Veeam, Fortinet, and NinjaOne — all managed under one monthly fee.
Sydney-based, always on-site ready
Local engineers across Greater Sydney — CBD, Inner West, North Shore, Parramatta, and beyond. On-site within hours.
Security baseline, always on
MFA, EDR, email filtering, and continuous patching — deployed and maintained by our Sydney team.
Platform
The platform behind your Sydney business.
Always on. Always visible.
Real-time monitoring, automated documentation, and instant Sydney support — the infrastructure that keeps your business running.
Full system backup — 847 GB across all devices, verified and encrypted offsite.
4-hour on-site response across Greater Sydney. 99.9% uptime SLA with monthly reporting.
Annual Essential Eight maturity assessment aligned to ACSC guidelines.
Live topology map of your LAN/WAN, VLANs, firewall rules, and cloud links.
Full audit trail of every support ticket, escalation, and resolution.
Every device, licence, serial number, and warranty date — always current.
Automated monthly patching window for all endpoints — zero disruption.
Tracked vulnerabilities, residual risk ratings, and remediation owners.
Full system backup — 847 GB across all devices, verified and encrypted offsite.
4-hour on-site response across Greater Sydney. 99.9% uptime SLA with monthly reporting.
Annual Essential Eight maturity assessment aligned to ACSC guidelines.
Live topology map of your LAN/WAN, VLANs, firewall rules, and cloud links.
Full audit trail of every support ticket, escalation, and resolution.
Every device, licence, serial number, and warranty date — always current.
Automated monthly patching window for all endpoints — zero disruption.
Tracked vulnerabilities, residual risk ratings, and remediation owners.
Full system backup — 847 GB across all devices, verified and encrypted offsite.
4-hour on-site response across Greater Sydney. 99.9% uptime SLA with monthly reporting.
Annual Essential Eight maturity assessment aligned to ACSC guidelines.
Live topology map of your LAN/WAN, VLANs, firewall rules, and cloud links.
Full audit trail of every support ticket, escalation, and resolution.
Every device, licence, serial number, and warranty date — always current.
Automated monthly patching window for all endpoints — zero disruption.
Tracked vulnerabilities, residual risk ratings, and remediation owners.
Full system backup — 847 GB across all devices, verified and encrypted offsite.
4-hour on-site response across Greater Sydney. 99.9% uptime SLA with monthly reporting.
Annual Essential Eight maturity assessment aligned to ACSC guidelines.
Live topology map of your LAN/WAN, VLANs, firewall rules, and cloud links.
Full audit trail of every support ticket, escalation, and resolution.
Every device, licence, serial number, and warranty date — always current.
Automated monthly patching window for all endpoints — zero disruption.
Tracked vulnerabilities, residual risk ratings, and remediation owners.
Every system documented
Devices, licences, network diagrams, and configs — always current, never lost when staff leave.
Ransomware activity detected and quarantined
We see problems first
24/7 automated monitoring surfaces threats, outages, and anomalies before your Sydney team notices.
50+ integrations
Microsoft 365, Xero, Slack, Google Workspace, HubSpot, and more — all connected and managed.
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Book Sydney IT support
Same-day remote and on-site support across Greater Sydney. Just raise a ticket and we're on it.
Who we serve
Built for Sydney SMBs
Managed IT that scales from 5 to 200 seats, across every Sydney industry vertical.
Professional Services
Law firms, accounting practices, financial advisers, and consultancies across Sydney.
Healthcare & Medical
GP clinics, dental, physiotherapy, specialist practices, and allied health.
Legal
Law firms and legal practices requiring strict data compliance and uptime.
Retail & Hospitality
Multi-site retailers, cafes, restaurants, and accommodation businesses.
Construction & Trades
Builders, subcontractors, engineers, and project management firms.
Real Estate
Property management agencies, sales offices, and strata managers.
Why managed IT
Managed IT vs In-House / Break-Fix
Break-fix is unpredictable and reactive. Managed IT is a partnership built around prevention — keeping your Sydney business moving.
Cost predictability
Fixed monthly cost
Response time
Guaranteed SLA
Approach
Proactive, preventive
Monitoring
24/7 automated alerts
Security patching
Continuous
Staff productivity
Maximised
Relationship
Dedicated account manager
Cost predictability
Unpredictable bills
Response time
When available
Approach
Reactive only
Monitoring
None until you call
Security patching
Manual, often delayed
Staff productivity
Lost during outages
Relationship
Different tech each time
Full service scope
Everything managed, nothing missed
One provider. One invoice. Everything your Sydney business needs to stay secure, fast, and productive.
Included in your plan
Outside standard scope
Onboarding process
Up and running in 2 weeks
A structured handover so your team never loses a day of productivity during the transition.
Discovery Call
We audit your current environment, document your stack, and identify immediate risks. No surprises, no lock-in pressure.
Onboarding Plan
We present a tailored plan, agree scope, and sign the service agreement. No lock-in, cancel anytime.
Setup & Migration
Remote and on-site engineers deploy monitoring tools, configure security, and transfer management of your environment.
Steady-State Support
Your team has direct access to the helpdesk. Proactive monitoring starts from day one. You focus on the business.
Where we work
All of Sydney
On-site engineers across Greater Sydney. Remote support from anywhere in NSW.
Not sure if we cover your area? Browse all suburb locations
Client Stories
Trusted by Sydney Businesses
See how we've helped industries across NSW transform their operations with IT & AI.
John S.
Owner — Sydney Sparky Services
OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.
FAQs
Frequently Asked Questions
Explore further
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Get started
Ready for IT that
just works?
Book a free IT assessment with one of our Sydney-based engineers. No lock-in, no obligation.