GET IN TOUCH
Let's talk about your IT & AI needs
Whether you have an urgent support issue, want to explore AI automation, or are simply looking for a better IT partner — we're here and happy to help.
CONTACT DETAILS
Multiple ways to reach us
Pick whichever channel suits you best. Urgent issues? Call us directly.
Phone
0420 409 889
Mon – Fri, 9 am – 6 pm AEST
sales@onitsolutions.au
Response within one business day
Office
Level 10, 20 Martin Place
Sydney NSW 2000
Hours
Mon – Fri: 9 am – 6 pm
Emergency support available 24 / 7
WHAT HAPPENS NEXT
Our process is simple
No sales pitches, no lock-in contracts — just honest advice from engineers who know IT.
01
We review your enquiry
A senior engineer reads every message — no generic auto-responses.
02
We call you back
Expect a reply within one business day, usually the same afternoon.
03
You get a clear plan
A custom IT roadmap, with no obligation and no lock-in contracts.
COMMON QUESTIONS
Frequently asked questions
We've answered the questions we hear most often below. Can't find what you need? Just send us a message.
How quickly do you respond to support requests?
Critical issues are acknowledged within 15 minutes and resolved the same business day. Standard requests are typically handled within 4 business hours.
Do you require long-term contracts?
No lock-in contracts. Our managed services run month-to-month so you stay because the value is real, not because you're stuck.
Do you serve businesses outside Sydney?
Our core area is Sydney and NSW, though remote support and cloud services extend across Australia. Ask us about your location.
Can I book an in-person visit?
Absolutely — our engineers are based in Sydney and can visit your site. Mention it in the enquiry form and we'll arrange it.
Ready to get started?
Book a free, no-obligation discovery call and get a custom IT roadmap for your Sydney business.