Turn routine enquiries into
clear next actions.
We build practical AI chatbots for Sydney businesses that answer approved questions, collect useful details, connect with business systems, and hand complex conversations to your team.
What we deliver
Chatbots designed around a real business workflow.
A useful chatbot needs a defined job, reliable source material, clear escalation, and ownership after launch. We map the enquiries your team receives, decide what the chatbot may answer or action, and test the handoff into your existing process.
How it works
Trained on your business, not a generic script.
Retrieval-Augmented Generation (RAG) can ground responses in approved content. We also define confidence limits, restricted topics, human review points, and monitoring because grounding reduces risk but does not guarantee a correct answer.
Knowledge source review
We organise approved documents, FAQs, pricing, and policies, then identify gaps or contradictions before they reach customers.
Intent routing & escalation
The chatbot recognises what each visitor needs and either resolves it instantly or escalates to a human with full context.
CRM and booking handoff
Approved details can be sent to your CRM or booking workflow, with validation and a clear owner for failed or incomplete records.
By the numbers
A delivery model built for controlled outcomes
The aim is not speed at any cost. It is a dependable path from a customer's question to an approved answer, useful record, booking, or human follow-up.
0 owner
Workflow ownership
A named person responsible for content, exceptions, and outcomes
0 stages
Controlled delivery
Discovery, tested build, and monitored launch
0 paths
Clear resolution
Approved automation or a contextual human handoff
At a glance
Everything your chatbot can do. One platform.
Printer offline
Fixed — 12 min
New staff setup ✓
MFA & Identity
Enforced
EDR / Antivirus
Active
Backup & DR
Verified
New staff member starts Monday — can you set up her laptop and M365 account?
All done, ready to go ✓
Service detail
Eight capabilities, one platform
Uses approved documents, FAQs, and product information, with testing and review for high-risk topics.
Retrieval-augmented generation pulls real-time data from your systems to answer complex queries.
Qualifies visitors, captures contact details, and routes hot leads to your sales team instantly.
Pushes qualified leads and conversation context directly into HubSpot, Salesforce, or Pipedrive.
Seamlessly transfers to a live agent when the conversation needs a human touch — with full context.
Dashboard tracking resolution rates, lead quality, common queries, and CSAT scores.
Language requirements are scoped, tested, and paired with escalation where terminology or context needs human review.
Deploy across your website widget, WhatsApp Business, SMS, and Facebook Messenger from one platform.
Why OnIT Chatbots
Everything in one AI chatbot service
One provider. One monthly fee. Custom training, lead capture, appointment booking, analytics, and ongoing optimisation — all included.
Conversations you can review
Track enquiry themes, handoffs, unresolved questions, and workflow outcomes across approved channels.
100+ tools, one team
Enterprise-grade platforms — Microsoft 365, Defender, CrowdStrike, Veeam, Fortinet — all managed under one monthly fee.
Multi-platform, centrally governed
Connect supported website and messaging channels to one approved knowledge and escalation process.
Smart escalation built in
Human handoff logic routes complex queries to your team while the AI handles the routine.
Platform
The platform behind your chatbot.
Grounded. Monitored. Supportable.
Approved knowledge, conversation review, and controlled CRM integration — the operating foundation behind each customer interaction.
Full system backup — 847 GB across 38 devices, verified and encrypted offsite.
4-hour on-site response guaranteed. 99.9% uptime SLA with monthly reporting.
Annual Essential Eight maturity assessment aligned to ACSC guidelines.
Live topology map of your LAN/WAN, VLANs, firewall rules, and cloud links.
Full audit trail of every support ticket, escalation, and resolution since day one.
Every device, licence, serial number, and warranty date — always current.
Automated monthly patching window for all endpoints — zero disruption to staff.
Tracked vulnerabilities, residual risk ratings, and remediation owners.
Full system backup — 847 GB across 38 devices, verified and encrypted offsite.
4-hour on-site response guaranteed. 99.9% uptime SLA with monthly reporting.
Annual Essential Eight maturity assessment aligned to ACSC guidelines.
Live topology map of your LAN/WAN, VLANs, firewall rules, and cloud links.
Full audit trail of every support ticket, escalation, and resolution since day one.
Every device, licence, serial number, and warranty date — always current.
Automated monthly patching window for all endpoints — zero disruption to staff.
Tracked vulnerabilities, residual risk ratings, and remediation owners.
Full system backup — 847 GB across 38 devices, verified and encrypted offsite.
4-hour on-site response guaranteed. 99.9% uptime SLA with monthly reporting.
Annual Essential Eight maturity assessment aligned to ACSC guidelines.
Live topology map of your LAN/WAN, VLANs, firewall rules, and cloud links.
Full audit trail of every support ticket, escalation, and resolution since day one.
Every device, licence, serial number, and warranty date — always current.
Automated monthly patching window for all endpoints — zero disruption to staff.
Tracked vulnerabilities, residual risk ratings, and remediation owners.
Full system backup — 847 GB across 38 devices, verified and encrypted offsite.
4-hour on-site response guaranteed. 99.9% uptime SLA with monthly reporting.
Annual Essential Eight maturity assessment aligned to ACSC guidelines.
Live topology map of your LAN/WAN, VLANs, firewall rules, and cloud links.
Full audit trail of every support ticket, escalation, and resolution since day one.
Every device, licence, serial number, and warranty date — always current.
Automated monthly patching window for all endpoints — zero disruption to staff.
Tracked vulnerabilities, residual risk ratings, and remediation owners.
Every system documented
Devices, licences, network diagrams and configs — always current, never lost when staff leave.
Ransomware activity detected and quarantined
We see problems first
24/7 automated monitoring surfaces threats, outages and anomalies before your team notices.
50+ integrations
Microsoft 365, Xero, Slack, Google Workspace, HubSpot and more — all connected and managed.
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|---|---|---|---|---|---|---|
Book support instantly
Same-day response, on-site or remote. No waiting on hold — just raise a ticket and we're on it.
Who we serve
Built for Sydney businesses
AI chatbots for Sydney teams with repeatable enquiries, clear service rules, and a defined human escalation path.
Professional Services
Law, accounting, finance, and consulting firms automating client intake
Healthcare
GP clinics, dental, physio automating bookings and patient FAQs
Trades
Builders, electricians, and plumbers qualifying leads after hours
Retail & E-Commerce
Instant order status, returns, and product recommendations
Real Estate
Property enquiries, inspection bookings, and buyer qualification
Education
Course enquiries, enrolment guidance, and student FAQ triage
Why AI chatbot
AI Chatbot vs Manual Handling
Manual enquiry handling loses leads after hours and can't scale. An AI chatbot converts while your team sleeps.
Availability
Answers approved questions outside office hours
Response handling
Immediate acknowledgement and routing
Lead capture
Structured details passed to the right team
Consistency
Responses use an approved knowledge source
Capacity
Routine enquiries handled in parallel
Administration
Conversation details recorded automatically
Escalation
Defined human handoff with conversation context
Availability
Depends on staff availability
Response handling
Manual queue and prioritisation
Lead capture
Details copied between messages
Consistency
Answers depend on who is available
Capacity
Volume constrained by staff workload
Administration
Staff record information manually
Escalation
Customer may need to repeat the issue
Full service scope
Everything included, nothing hidden
One scoped project covering approved knowledge, integrations, testing, launch controls, and the ownership needed to keep the chatbot useful.
Included in your project
Outside standard scope
Onboarding process
Launch in clear stages
Discovery, knowledge preparation, integration testing, and monitored launch each have a defined output and approval point.
Discovery Call
We audit your current environment, document your stack, and identify immediate risks. No surprises, no lock-in pressure.
Onboarding Plan
We present a tailored plan, agree scope, and sign the service agreement. No lock-in, cancel anytime.
Setup & Migration
Remote and on-site engineers deploy monitoring tools, configure security, and transfer management of your environment.
Steady-State Support
Your team has direct access to the helpdesk. Proactive monitoring starts from day one. You focus on the business.
Where we work
All of Sydney
We build and deploy AI chatbots for businesses across Greater Sydney and NSW. Remote onboarding available nationwide.
Not sure if we cover your area? Browse all suburb locations
Client Stories
Trusted by Sydney Businesses
See how we've helped industries across NSW transform their operations with IT & AI.
John S.
Owner — Sydney Sparky Services
OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.
FAQs
Frequently Asked Questions
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Get started
Ready for a chatbot that
actually converts?
Book a free demo with our Sydney AI team. We'll show you exactly how a custom chatbot would work for your business — no obligation.