Last updated: January 2026
Privacy Policy
OnIT Solutions is committed to protecting your privacy while we co-design AI solutions with you. This policy explains what data we collect, why we collect it, and how we keep it secure across our consulting, engineering, and automation services.
As an Australian business operating under the Privacy Act 1988 and the Australian Privacy Principles (APPs), we are legally required to handle personal information responsibly. We take this obligation seriously not just as a legal requirement, but as a reflection of the trust our clients place in us when they share their business data, customer information, and operational workflows with our team.
We collect only the minimum information necessary to deliver our services. We do not sell your data to third parties. We do not use your business information to train AI models without explicit consent. If you have any questions about how your data is handled, you can contact our privacy team at any time using the details at the bottom of this page.
When you engage OnIT Solutions for managed IT, cybersecurity, or AI automation services, you are entrusting us with access to your business systems, employee data, and in some cases, your customers' personal information. We treat this access as a serious responsibility. All OnIT Solutions team members and contractors are bound by confidentiality agreements and receive regular training on data handling obligations. Access to client systems and data is granted on a least-privilege basis — engineers are given only the access necessary for the specific task at hand, and all access is logged and auditable.
For clients in regulated industries — healthcare, legal, financial services — we understand that data handling requirements extend beyond our own obligations to include sector-specific legislation such as the My Health Records Act, the Health Records and Information Privacy Act, and ASIC regulatory guides. We work within these frameworks and can provide documentation of our data handling practices to assist with your own compliance obligations. If your business is subject to specific data residency requirements — for example, a requirement that data remain within Australian borders — we accommodate this through our infrastructure choices and vendor selection. Please notify us of any such requirements at the commencement of an engagement.
We only collect the information required to deliver our services and respond to your enquiries.
- •Contact details you provide when reaching out to us (name, email, phone number).
- •Business information related to your AI initiatives and project requirements.
- •Diagnostic data and usage analytics to improve platform stability and performance.
Data is used to deliver solutions, maintain security, and keep you informed about relevant updates.
- •Designing, deploying, and supporting AI and automation projects.
- •Providing proposals, statements of work, or contractual documentation.
- •Sending product, security, or service announcements you have opted into.
We apply layered technical and organisational controls to keep your information safe.
- •Encryption in transit and at rest for sensitive artefacts.
- •Role-based access and audit logging across internal systems.
- •Security reviews for third-party vendors and infrastructure.
We use privacy-friendly analytics to understand feature usage and improve performance.
- •Cookies are limited to essential functionality and optional experience improvements.
- •De-identified analytics help us measure adoption without storing personal data.
- •You can adjust browser settings to block non-essential cookies at any time.
Your Rights
We uphold Australian Privacy Principles (APPs) and global best practices. Contact us if you would like to exercise any of the following rights regarding your personal data:
Contact & Requests
For any privacy questions, access requests, or security concerns, reach out to our privacy team.