IT for Hospitality
IT Support for Sydney
Restaurants & Venues
Stop juggling reservations, stock, and reviews manually.
Built for cafes, restaurants, and venues across Sydney.
What we deliver
Technology that runs while you serve.
From automated reservations to POS integration and customer retention — every system your venue needs, managed as one seamless monthly service.
OpenTable — 47 covers confirmed for tonight
Built for hospitality
Your IT partner, without the overhead.
Running a restaurant or cafe in Sydney is relentless. We automate the behind-the-scenes work — reservations, POS reconciliation, loyalty campaigns, and cybersecurity — so your team can focus on delivering a great experience to every table.
Reservation & booking automation
Sync ResDiary, OpenTable, or Google bookings into a single workflow with automated reminders that reduce no-shows by 30–50%.
POS & accounting integration
Connect Square, Lightspeed, or Kounta directly to Xero or MYOB — stock updates in real time, reconciliation runs itself.
Customer retention on autopilot
Tag guests by visit frequency and spend, then send personalised loyalty offers that run in the background indefinitely.
By the numbers
Measurable outcomes, guaranteed in writing
Fewer no-shows. Less food waste. More revenue from existing customers — without hiring more staff.
0%
No-show reduction
Via automated booking reminders
0%
Uptime target
SLA-backed availability
0
Day onboarding
From sign-off to fully live
At a glance
Every pillar of hospitality IT. One team.
POS printer not responding
Fixed — 5 min
Service running ✓
POS Security
Active
PCI DSS
Compliant
Backup
Verified
New front of house manager starting — needs POS, email, and booking system access?
Done and ready ✓
Service detail
Eight disciplines, one team
Reliable order flow from front-of-house to kitchen.
Online booking integrated with table management.
Real-time menu updates across all delivery platforms.
Branded captive portal to capture customer data.
Fast, secure contactless and chip payment processing.
Automated prompts to boost online review volume.
Nightly backups of all transaction and sales data.
Priority support during peak service hours.
Why OnIT for Restaurants
Everything in one hospitality IT service
One provider. One monthly fee. POS systems, kitchen displays, guest WiFi, delivery integrations, and security — all managed.
POS and kitchen systems, always on
Uptime monitoring for your POS, KDS, and reservation systems — resolved before the dinner rush.
Hospitality software experts
Square, Lightspeed, Kounta, SevenRooms, OpenTable, Uber Eats, and DoorDash — all supported and managed.
Sydney-based, on-site ready
Our engineers can be on-site before service. Remote support for POS and connectivity during trading hours.
Payment security, always on
PCI DSS compliance, segmented guest/POS networks, CCTV management, and offsite sales data backup.
Platform
The platform behind your venue.
Always serving. Always connected.
POS, reservations, delivery integrations, and IT support — so you focus on the food and the guests.
Daily backup of all sales, menu, and inventory data — always recoverable.
Annual PCI DSS compliance review for card payment processing.
Every terminal, iPad, router, and CCTV camera — inventoried.
Guest WiFi isolated from POS and back-office on separate VLANs.
POS software updates scheduled during close — zero service disruption.
Full audit trail of every IT issue — including out-of-hours incidents.
Same-day response for POS and connectivity issues during trading hours.
Tracked vulnerabilities for payment systems and guest data.
Daily backup of all sales, menu, and inventory data — always recoverable.
Annual PCI DSS compliance review for card payment processing.
Every terminal, iPad, router, and CCTV camera — inventoried.
Guest WiFi isolated from POS and back-office on separate VLANs.
POS software updates scheduled during close — zero service disruption.
Full audit trail of every IT issue — including out-of-hours incidents.
Same-day response for POS and connectivity issues during trading hours.
Tracked vulnerabilities for payment systems and guest data.
Daily backup of all sales, menu, and inventory data — always recoverable.
Annual PCI DSS compliance review for card payment processing.
Every terminal, iPad, router, and CCTV camera — inventoried.
Guest WiFi isolated from POS and back-office on separate VLANs.
POS software updates scheduled during close — zero service disruption.
Full audit trail of every IT issue — including out-of-hours incidents.
Same-day response for POS and connectivity issues during trading hours.
Tracked vulnerabilities for payment systems and guest data.
Daily backup of all sales, menu, and inventory data — always recoverable.
Annual PCI DSS compliance review for card payment processing.
Every terminal, iPad, router, and CCTV camera — inventoried.
Guest WiFi isolated from POS and back-office on separate VLANs.
POS software updates scheduled during close — zero service disruption.
Full audit trail of every IT issue — including out-of-hours incidents.
Same-day response for POS and connectivity issues during trading hours.
Tracked vulnerabilities for payment systems and guest data.
Every system documented
POS configs, network diagrams, compliance records, and delivery integrations — always current.
Ransomware activity detected and quarantined
We see problems first
24/7 monitoring of POS, KDS, and connectivity — caught before the Friday dinner rush.
Hospitality integrations
Square, Lightspeed, OpenTable, Uber Eats, DoorDash, and booking platforms — all connected.
| S | M | T | W | T | F | S |
|---|---|---|---|---|---|---|
Book support instantly
Same-day response during trading hours. We know a POS outage can't wait.
Who we serve
Built for Sydney hospitality
Hospitality IT that scales from a single cafe to a multi-venue group across Sydney.
Fine Dining
Premium venues, reservation systems, and front-of-house tech
Cafes
Compact setups, POS, loyalty programs, and guest WiFi
Fast Casual
High-volume ordering, kitchen display, and delivery integration
Pubs & Clubs
Tabs, gaming compliance, multi-room networking, and CCTV
Catering
Event management, mobile POS, and invoice automation
Food Trucks
Mobile connectivity, contactless payments, and cloud POS
Why managed IT
With OnIT vs Without IT Support
Running a venue without IT support is a hidden cost — in time, lost bookings, and security risk.
No-show rate
30–50% reduction via automated reminders
POS & stock sync
Real-time, automated reconciliation
Guest WiFi security
Separated, monitored, PCI-compliant
Customer retention
Automated loyalty & re-engagement
IT response time
Guaranteed SLA, local engineers
Cybersecurity
Continuous POS & network monitoring
Cost model
Fixed monthly, no surprises
No-show rate
Guests simply don't show up
POS & stock sync
Manual re-entry every end of day
Guest WiFi security
Shared network, hidden risk
Customer retention
No follow-up after the visit
IT response time
Random, when available
Cybersecurity
Discovered after a breach
Cost model
Unpredictable break-fix bills
Full service scope
Everything managed, nothing missed
One provider. One invoice. Everything your venue needs to stay secure, fast, and profitable.
Included in your plan
Outside standard scope
Onboarding process
Up and running in 2 weeks
A structured handover scheduled around your service — no disruption, no downtime.
Discovery Call
We audit your current environment, document your stack, and identify immediate risks. No surprises, no lock-in pressure.
Onboarding Plan
We present a tailored plan, agree scope, and sign the service agreement. No lock-in, cancel anytime.
Setup & Migration
Remote and on-site engineers deploy monitoring tools, configure security, and transfer management of your environment.
Steady-State Support
Your team has direct access to the helpdesk. Proactive monitoring starts from day one. You focus on the business.
Where we work
All of Sydney
On-site engineers across Greater Sydney. Remote support from anywhere in NSW.
Not sure if we cover your area? Browse all suburb locations
Client Success
Trusted by Sydney businesses
Real results from businesses who rely on OnIT Solutions
John S.
Owner
Sydney Sparky Services
“OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.”
Sarah L.
Manager
Bondi Fitness Center
“The AI voice receptionist is a game changer. It handles member inquiries while we're on the floor. Highly recommend for any busy gym.”
Dr. Michael T.
Director
Metro Health Clinic
“Cybersecurity was our biggest concern. OnIT provided a comprehensive audit and implemented secure systems that give us peace of mind.”
Jessica R.
Principal
Prime Realty NSW
“Our AI lead follow-up system has doubled our conversion rate. The automation works 24/7 so we never miss an opportunity.”
David W.
Managing Director
Coastal Logistics
“Managed IT that just works. The team is responsive and the transition to Microsoft 365 was seamless. Best IT partner in Sydney.”
Karen M.
Partner
Harbour City Accounting
“The cloud migration was flawless — zero downtime during tax season. Our compliance requirements are complex and OnIT handled every detail.”
Dr. Lisa C.
Practice Manager
Northshore Dental
“Patient data security was our top priority. OnIT implemented encryption and access controls that satisfied our Privacy Act audit in full.”
Andrew P.
Senior Partner
Burke & Associates Legal
“Document management used to be a nightmare. Now our team accesses case files securely from anywhere — court, home, or office.”
Natalie K.
Director
Apex Recruitment Sydney
“The AI workflow OnIT built connects our CRM to candidate matching. We place 30% more candidates with the same team size.”
Steve R.
Operations Manager
Metro Build Group
“Our crews are across 12 sites daily. OnIT set up mobile device management and field reporting that actually works on-site.”
John S.
Owner
Sydney Sparky Services
“OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.”
Sarah L.
Manager
Bondi Fitness Center
“The AI voice receptionist is a game changer. It handles member inquiries while we're on the floor. Highly recommend for any busy gym.”
Dr. Michael T.
Director
Metro Health Clinic
“Cybersecurity was our biggest concern. OnIT provided a comprehensive audit and implemented secure systems that give us peace of mind.”
Jessica R.
Principal
Prime Realty NSW
“Our AI lead follow-up system has doubled our conversion rate. The automation works 24/7 so we never miss an opportunity.”
David W.
Managing Director
Coastal Logistics
“Managed IT that just works. The team is responsive and the transition to Microsoft 365 was seamless. Best IT partner in Sydney.”
Karen M.
Partner
Harbour City Accounting
“The cloud migration was flawless — zero downtime during tax season. Our compliance requirements are complex and OnIT handled every detail.”
Dr. Lisa C.
Practice Manager
Northshore Dental
“Patient data security was our top priority. OnIT implemented encryption and access controls that satisfied our Privacy Act audit in full.”
Andrew P.
Senior Partner
Burke & Associates Legal
“Document management used to be a nightmare. Now our team accesses case files securely from anywhere — court, home, or office.”
Natalie K.
Director
Apex Recruitment Sydney
“The AI workflow OnIT built connects our CRM to candidate matching. We place 30% more candidates with the same team size.”
Steve R.
Operations Manager
Metro Build Group
“Our crews are across 12 sites daily. OnIT set up mobile device management and field reporting that actually works on-site.”
John S.
Owner
Sydney Sparky Services
“OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.”
Sarah L.
Manager
Bondi Fitness Center
“The AI voice receptionist is a game changer. It handles member inquiries while we're on the floor. Highly recommend for any busy gym.”
Dr. Michael T.
Director
Metro Health Clinic
“Cybersecurity was our biggest concern. OnIT provided a comprehensive audit and implemented secure systems that give us peace of mind.”
Jessica R.
Principal
Prime Realty NSW
“Our AI lead follow-up system has doubled our conversion rate. The automation works 24/7 so we never miss an opportunity.”
David W.
Managing Director
Coastal Logistics
“Managed IT that just works. The team is responsive and the transition to Microsoft 365 was seamless. Best IT partner in Sydney.”
Karen M.
Partner
Harbour City Accounting
“The cloud migration was flawless — zero downtime during tax season. Our compliance requirements are complex and OnIT handled every detail.”
Dr. Lisa C.
Practice Manager
Northshore Dental
“Patient data security was our top priority. OnIT implemented encryption and access controls that satisfied our Privacy Act audit in full.”
Andrew P.
Senior Partner
Burke & Associates Legal
“Document management used to be a nightmare. Now our team accesses case files securely from anywhere — court, home, or office.”
Natalie K.
Director
Apex Recruitment Sydney
“The AI workflow OnIT built connects our CRM to candidate matching. We place 30% more candidates with the same team size.”
Steve R.
Operations Manager
Metro Build Group
“Our crews are across 12 sites daily. OnIT set up mobile device management and field reporting that actually works on-site.”
John S.
Owner
Sydney Sparky Services
“OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.”
Sarah L.
Manager
Bondi Fitness Center
“The AI voice receptionist is a game changer. It handles member inquiries while we're on the floor. Highly recommend for any busy gym.”
Dr. Michael T.
Director
Metro Health Clinic
“Cybersecurity was our biggest concern. OnIT provided a comprehensive audit and implemented secure systems that give us peace of mind.”
Jessica R.
Principal
Prime Realty NSW
“Our AI lead follow-up system has doubled our conversion rate. The automation works 24/7 so we never miss an opportunity.”
David W.
Managing Director
Coastal Logistics
“Managed IT that just works. The team is responsive and the transition to Microsoft 365 was seamless. Best IT partner in Sydney.”
Karen M.
Partner
Harbour City Accounting
“The cloud migration was flawless — zero downtime during tax season. Our compliance requirements are complex and OnIT handled every detail.”
Dr. Lisa C.
Practice Manager
Northshore Dental
“Patient data security was our top priority. OnIT implemented encryption and access controls that satisfied our Privacy Act audit in full.”
Andrew P.
Senior Partner
Burke & Associates Legal
“Document management used to be a nightmare. Now our team accesses case files securely from anywhere — court, home, or office.”
Natalie K.
Director
Apex Recruitment Sydney
“The AI workflow OnIT built connects our CRM to candidate matching. We place 30% more candidates with the same team size.”
Steve R.
Operations Manager
Metro Build Group
“Our crews are across 12 sites daily. OnIT set up mobile device management and field reporting that actually works on-site.”
FAQs
Frequently Asked Questions
Explore further
Related services
Managed IT
Proactive monitoring, helpdesk, and IT management for your whole venue — one fixed monthly cost.
Cybersecurity
PCI-DSS aligned POS security, network protection, and endpoint detection keeping your venue safe.
AI Automation
Reservation bots, customer follow-up workflows, and loyalty automation that run in the background 24/7.
Get started
Ready to run a
smarter venue?
Book a free venue assessment with one of our Sydney-based engineers. No lock-in, no obligation.