IT Support for
Restaurants
Stop juggling reservations, stock, and reviews manually.
Built for cafes, restaurants, and venues across Sydney.
Automated Reservation Management
Sync online bookings, manage covers, and send automated reminders to reduce no-shows.
POS & Inventory Integration
Connect your point-of-sale to your inventory and accounting so stock levels and revenue stay up to date automatically.
AI Customer Follow-Up
Automatically request reviews, send loyalty offers, and re-engage past customers without lifting a finger.
IT Solutions Built for Hospitality
Running a restaurant or cafe in Sydney is relentless. You're managing front-of-house, juggling suppliers, monitoring reservations, and trying to keep your team coordinated — all while delivering a great experience to every table. OnIT Solutions builds technology systems specifically for hospitality businesses that want to reduce operational friction and focus on what they do best: the food, the service, and the atmosphere.
We automate the behind-the-scenes work that eats into your margins. Reservation platforms like ResDiary, OpenTable, or your Google Business profile can be integrated into a single workflow that sends confirmation emails, reminder texts, and post-visit follow-up messages without anyone on your team having to do it manually. This reduces no-shows significantly — typically by 30 to 50 percent — and generates a steady stream of Google reviews from satisfied customers.
Your POS system is the heartbeat of your venue, and most hospitality businesses are not getting the most out of it. We connect your POS — whether that's Square, Lightspeed, Kounta, or another platform — to your inventory management and accounting software. When items are sold, stock levels update in real time. When stock dips below a threshold, purchase orders are triggered automatically. End-of-day reconciliation flows directly into Xero or MYOB without anyone re-entering a single figure. The result is fewer stock shortages, less food waste, and significantly less time spent on bookkeeping.
Customer retention is where hospitality businesses leave the most money on the table. A customer who dines at your venue twice a year and brings a group of four is worth far more than a one-time visitor, but most venues have no systematic way of identifying and re-engaging their best customers. We build automated loyalty and re-engagement workflows that tag customers based on visit frequency and spend, send personalised offers at the right time, and track redemption rates so you know what's working. These campaigns run in the background indefinitely once they're set up, generating revenue without any ongoing effort from your team.
Cybersecurity is also an underappreciated risk for hospitality businesses. Payment card data, staff records, and supplier banking details are all attractive targets, and venues that process high volumes of card transactions are frequent targets for point-of-sale malware and payment fraud. OnIT Solutions implements the baseline security controls that every hospitality venue should have — PCI-DSS aligned POS security, encrypted Wi-Fi networks with guest and staff network separation, multi-factor authentication on key business accounts, and regular staff awareness training. These protections are included in our managed plans and run silently in the background.
Why Venues Choose OnIT
We understand the pace of hospitality. Our solutions are built to reduce no-shows, automate your back-office, and keep your venue running even when you're not there.
- Automated table booking & reminder workflows
- POS integration with Xero or MYOB
- Online review & reputation management
- Customer loyalty automation
- Cybersecurity & staff device management
Explore Related Services
Frequently Asked Questions
Which POS systems do you support?
We work with all major hospitality POS platforms including Square, Lightspeed, Kounta (now Lightspeed Restaurant), and others. We can integrate your POS with accounting platforms like Xero or MYOB and connect it to your inventory management system for real-time stock tracking.
Can you reduce no-shows from online bookings?
Yes. Automated confirmation and reminder workflows typically reduce no-shows by 30 to 50 percent. We integrate with your booking platform and send timely reminders via SMS and email, with easy one-click confirmation links that reduce friction for guests.
Do you support venues with multiple locations?
Absolutely. We work with single-site venues and multi-location groups. For groups, we can consolidate reporting and management across all sites while maintaining separate operations, staff access, and booking workflows at each location.
How do you handle Wi-Fi for venues with public access?
We set up separate guest and staff networks so your business systems are never exposed to public Wi-Fi traffic. Guest networks can be captive-portal gated for marketing data capture. All networks are monitored and secured as part of our managed plans.
How quickly can you get a venue set up?
Most hospitality setups are completed within one to three weeks depending on complexity. We start with a discovery session to understand your current systems, then build, test, and deploy without disrupting your service. We schedule any in-venue work during off-hours to avoid impacting your operations.