MSP Switch Review
Thinking about switching IT providers?
Get a clear review of your current MSP agreement, support model, cybersecurity risks, Microsoft 365 setup, backup readiness, and hidden costs before making a move.
Phishing email quarantined before delivery
Agreement
Inclusions and exclusions checked
Security
Microsoft 365 and endpoint gaps flagged
Backup
Recovery assumptions reviewed
Transition
Switch risk mapped before cutover
When to review
Common signs your current MSP may no longer fit
You do not need to be ready to switch. The review is designed to show whether your current arrangement is still suitable before you renew, renegotiate, or move provider.
Support is slow or inconsistent
You are charged extra for things you expected to be included
You do not know who owns cybersecurity
Your backup and disaster recovery process is unclear
Microsoft 365 security has not been reviewed properly
You have outgrown your original IT provider
You are billed per device and costs keep creeping up
There is no clear roadmap or account management
You only hear from your MSP when something breaks
What we review
Five areas that decide whether your IT support is actually covered
Agreement and invoice
We review inclusions, exclusions, recurring charges, ad-hoc costs, project fees, renewal terms, and unclear billing language.
Support model
We check response expectations, escalation paths, onsite support, after-hours handling, account management, and service ownership.
Microsoft 365
We look at the basics around MFA, admin access, email security, tenant hygiene, licensing, and whether the environment is being actively managed.
Cybersecurity
We assess endpoint protection, patching, password controls, monitoring, incident readiness, and whether security responsibilities are clearly owned.
Backup and disaster recovery
We review backup coverage, restore testing, ransomware recovery assumptions, Microsoft 365 backup, and transition risk before anything changes.
What you receive
A plain-English review showing what to do next
The output is written for owners, operations, finance, and management teams. No vendor jargon. No pressure to change provider unless the review shows it makes sense.
what is working
what is missing
where risk exists
where costs may be unclear
what a safe transition would look like
Lead magnet
10 questions to ask before renewing your MSP agreement
Use the checklist before a renewal, price review, contract negotiation, or provider switch.
01
What support is included in the monthly fee?
02
What is billed separately?
03
Are response times guaranteed or just targets?
04
Who owns Microsoft 365 security?
05
Is endpoint protection included?
06
Is backup tested or just configured?
07
Are projects included or always extra?
08
Is onsite support included?
09
Is pricing per user, per device, or hybrid?
10
What happens if we decide to leave?
Why OnIT
A switch review built for Sydney SMBs
OnIT reviews the operational, security, and transition details that are often missed when a business changes providers quickly.
Sydney-based
SMB-focused
Microsoft 365 support
Cybersecurity-first MSP model
Clear support ownership
Onsite and remote support
Practical AI automation support
Start the review
Send the basics and we’ll review the fit
Attach your current MSP agreement or invoice if you want OnIT to check for inclusions, exclusions, hidden costs, and renewal risks before the call.
Prefer email?
Send your agreement or invoice to sales@onitsolutions.au and mention MSP Switch Review.