OnIT Voice Agents
AI voice agents that answer every call like part of your team
OnIT Voice Agents help your business answer enquiries, capture customer details, qualify leads, book appointments, and escalate urgent calls — even when your team is busy or unavailable.
Built for local service businesses · Professional services · Growing SMBs
New enquiry from Parramatta — lead captured
Technology partners and platforms we work with
By the numbers
Every call answered, every lead captured
No more missed revenue. No more voicemail. No more guessing who called.
0%
Calls answered
Zero missed calls, day or night
<0s
Answer time
Instant pickup on every call
0/7
Availability
After-hours, weekends, holidays
The problem
Missed calls become missed revenue
When customers call and no one answers, many simply move to the next provider. For busy teams, after-hours enquiries, lunch breaks, meetings, and peak call periods all create gaps in response.
OnIT Voice Agents close that gap — giving your business a consistent first point of contact that can answer, capture, qualify, and route enquiries.
Missed calls during busy periods
Callers hang up and move to the next provider
After-hours enquiries with no response
Good leads lost to voicemail overnight
Staff interrupted by repetitive questions
Admin time consumed by FAQ calls
Leads not captured properly
Incomplete details mean slow follow-up
Slow follow-up after voicemail
Hours or days before anyone calls back
No clear triage for urgent requests
Every call treated the same regardless of urgency
Capabilities
More than call answering
OnIT Voice Agents handle the full lifecycle of an inbound call — from pickup to follow-up.
AI receptionist
Answers inbound calls using your business information, tone, services, opening hours, and call handling rules.
Lead capture
Collects caller name, phone number, email, service needed, location, urgency, and preferred follow-up method.
Appointment handoff
Sends booking links, captures appointment requests, or routes callers to the right team member.
After-hours support
Handles enquiries when your office is closed and sends a clear summary for the next business day.
Human escalation
Transfers or flags urgent calls based on rules you define.
Call summaries
Sends structured summaries to your inbox, CRM, ticketing system, or shared workspace.
FAQ handling
Answers common questions about services, pricing guidance, service areas, opening hours, and next steps.
Workflow automation
Connects call outcomes to follow-up actions, notifications, forms, tickets, or CRM records.
Voice Agent Platform
Every workflow automated
AI voice agents handle lead routing, bookings, follow-ups, and data entry — saving your team hours every week.
Every workflow automated
AI agents handle lead routing, bookings, follow-ups, and data entry — saving your team hours every week.
Best-in-class AI stack
Claude, GPT-4, Make, Zapier, Vapi — we build with the right tools for the job, fully managed.
Sydney-built, globally capable
Our Sydney engineers build AI solutions for local businesses — with the depth of a global AI platform.
Production-ready deployments
Every automation is tested, monitored, and maintained — not just launched and forgotten.
At a glance
Real-time monitoring, automated documentation, and instant support — the infrastructure that keeps your voice agents running.
Everything your voice agent needs to stay reliable, documented, and connected.
Full transcript of every inbound call with timestamps and caller details.
Structured capture of name, contact, service needed, urgency, and next steps.
Full audit trail of every escalation: reason, time, and resolution status.
Weekly metrics on calls handled, leads captured, and average call duration.
Monthly review of answers given, corrections needed, and knowledge gaps.
Real-time health check of all connected CRMs, calendars, and inboxes.
Visual diagram of routing rules, escalation paths, and handoff triggers.
Executive summary of call volume, lead quality, and ROI metrics.
Full transcript of every inbound call with timestamps and caller details.
Structured capture of name, contact, service needed, urgency, and next steps.
Full audit trail of every escalation: reason, time, and resolution status.
Weekly metrics on calls handled, leads captured, and average call duration.
Monthly review of answers given, corrections needed, and knowledge gaps.
Real-time health check of all connected CRMs, calendars, and inboxes.
Visual diagram of routing rules, escalation paths, and handoff triggers.
Executive summary of call volume, lead quality, and ROI metrics.
Full transcript of every inbound call with timestamps and caller details.
Structured capture of name, contact, service needed, urgency, and next steps.
Full audit trail of every escalation: reason, time, and resolution status.
Weekly metrics on calls handled, leads captured, and average call duration.
Monthly review of answers given, corrections needed, and knowledge gaps.
Real-time health check of all connected CRMs, calendars, and inboxes.
Visual diagram of routing rules, escalation paths, and handoff triggers.
Executive summary of call volume, lead quality, and ROI metrics.
Full transcript of every inbound call with timestamps and caller details.
Structured capture of name, contact, service needed, urgency, and next steps.
Full audit trail of every escalation: reason, time, and resolution status.
Weekly metrics on calls handled, leads captured, and average call duration.
Monthly review of answers given, corrections needed, and knowledge gaps.
Real-time health check of all connected CRMs, calendars, and inboxes.
Visual diagram of routing rules, escalation paths, and handoff triggers.
Executive summary of call volume, lead quality, and ROI metrics.
Every call documented
Call logs, transcripts, lead data and escalation history — always current, never lost.
New lead from Parramatta captured
We see problems first
24/7 automated monitoring surfaces dropped calls, agent errors, and anomalies before your team notices.
50+ integrations
Microsoft 365, Xero, Slack, Google Workspace, HubSpot and more — all connected and managed.
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Book support instantly
Same-day response, on-site or remote. No waiting on hold — just raise a ticket and we're on it.
Technology Ecosystem
Powered by Enterprise Technology
A constellation of best-in-class platforms, deployed and managed as one seamless service.
Integration ecosystem
Every platform, connected
Your voice agent routes calls, captures leads, and updates every tool your business already uses.
The difference
Voice Agent vs No Voice Agent
See what changes when every call gets a professional, immediate response.
Missed calls
Zero — every call answered
After-hours
Full coverage, 24/7
Lead capture
Structured and complete
Response time
Immediate, every time
Consistency
Same quality every call
Follow-up
Instant summary and routing
Cost per call
Fraction of admin time
Missed calls
5–15 missed per week
After-hours
Voicemail only
Lead capture
Incomplete or lost
Response time
Minutes to hours
Consistency
Varies by staff member
Follow-up
Delayed, often forgotten
Cost per call
Full salary cost per minute
Every call follows a structured flow — capture, qualify, route, summarise.
Use cases
Built for the calls your team handles every day
New customer enquiries
Qualify the caller and capture the details needed for follow-up.
After-hours calls
Give callers a useful response instead of sending them to voicemail.
Appointment requests
Capture booking intent and send the next step automatically.
Service triage
Identify urgency, category, and required follow-up.
Common questions
Answer repetitive questions without interrupting staff.
Overflow support
Handle calls when your team is unavailable or already on the phone.
Who we serve
Practical voice automation for service-based businesses
Voice agents that scale from 5 to 200 calls per day, across every industry vertical.
Trades & field services
Enquiry capture while teams are on-site or driving between jobs
Accountants & professional services
Qualify new client enquiries and book initial consultations
Real estate agencies
Handle property enquiries, inspection bookings, and buyer qualification
Medical & allied health
Appointment requests, patient triage, and after-hours escalation
Legal firms
Initial matter intake, conflict checks, and urgency classification
Local service businesses
Never miss a customer call — capture every enquiry that matters
How it works
A simple rollout, built around your real call flow
Map your call flow
We review how calls are currently handled, what callers ask, and when enquiries are missed.
Build your voice agent
We configure the agent around your services, business rules, FAQs, escalation paths, and tone.
Test with real scenarios
We test common enquiries, edge cases, urgent calls, and handoff points before launch.
Launch safely
Start with a demo number, overflow number, or after-hours flow before moving into broader call handling.
Review and improve
We monitor call outcomes and refine prompts, answers, summaries, and workflows over time.
Try it now
Hear Ava in action
Talk to our AI voice agent right now — no signup, no scheduling. Click the button to start a live conversation and experience how Ava handles inbound calls for businesses like yours.
Ava will greet you, ask about your business needs, and show you how lead capture, FAQ handling, and call routing work in practice.
Click below to start a live voice call with Ava
Live AI voice call — uses your microphone
Trust & control
AI where it helps. Human handoff where it matters.
OnIT Voice Agents are designed to support your team, not remove control from your business. You decide what the agent can answer, what it should collect, when it should escalate, and how follow-up should happen.
You control the rules. The agent follows them.
Integrations
Connect voice calls to the systems you already use
Enterprise platforms we deploy and manage
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Example call flow
From missed call to captured opportunity
Here's what happens when a customer calls your business after hours.
Getting started
Start with one clear call flow
Most businesses start with one high-value workflow — then expand as the call flow proves itself.
Common starting points
Expand later
Client Success
Trusted by Sydney businesses
Real results from businesses who rely on OnIT Solutions
John S.
Owner
Sydney Sparky Services
“OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.”
Sarah L.
Manager
Bondi Fitness Center
“The AI voice receptionist is a game changer. It handles member inquiries while we're on the floor. Highly recommend for any busy gym.”
Dr. Michael T.
Director
Metro Health Clinic
“Cybersecurity was our biggest concern. OnIT provided a comprehensive audit and implemented secure systems that give us peace of mind.”
Jessica R.
Principal
Prime Realty NSW
“Our AI lead follow-up system has doubled our conversion rate. The automation works 24/7 so we never miss an opportunity.”
David W.
Managing Director
Coastal Logistics
“Managed IT that just works. The team is responsive and the transition to Microsoft 365 was seamless. Best IT partner in Sydney.”
Karen M.
Partner
Harbour City Accounting
“The cloud migration was flawless — zero downtime during tax season. Our compliance requirements are complex and OnIT handled every detail.”
Dr. Lisa C.
Practice Manager
Northshore Dental
“Patient data security was our top priority. OnIT implemented encryption and access controls that satisfied our Privacy Act audit in full.”
Andrew P.
Senior Partner
Burke & Associates Legal
“Document management used to be a nightmare. Now our team accesses case files securely from anywhere — court, home, or office.”
Natalie K.
Director
Apex Recruitment Sydney
“The AI workflow OnIT built connects our CRM to candidate matching. We place 30% more candidates with the same team size.”
Steve R.
Operations Manager
Metro Build Group
“Our crews are across 12 sites daily. OnIT set up mobile device management and field reporting that actually works on-site.”
John S.
Owner
Sydney Sparky Services
“OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.”
Sarah L.
Manager
Bondi Fitness Center
“The AI voice receptionist is a game changer. It handles member inquiries while we're on the floor. Highly recommend for any busy gym.”
Dr. Michael T.
Director
Metro Health Clinic
“Cybersecurity was our biggest concern. OnIT provided a comprehensive audit and implemented secure systems that give us peace of mind.”
Jessica R.
Principal
Prime Realty NSW
“Our AI lead follow-up system has doubled our conversion rate. The automation works 24/7 so we never miss an opportunity.”
David W.
Managing Director
Coastal Logistics
“Managed IT that just works. The team is responsive and the transition to Microsoft 365 was seamless. Best IT partner in Sydney.”
Karen M.
Partner
Harbour City Accounting
“The cloud migration was flawless — zero downtime during tax season. Our compliance requirements are complex and OnIT handled every detail.”
Dr. Lisa C.
Practice Manager
Northshore Dental
“Patient data security was our top priority. OnIT implemented encryption and access controls that satisfied our Privacy Act audit in full.”
Andrew P.
Senior Partner
Burke & Associates Legal
“Document management used to be a nightmare. Now our team accesses case files securely from anywhere — court, home, or office.”
Natalie K.
Director
Apex Recruitment Sydney
“The AI workflow OnIT built connects our CRM to candidate matching. We place 30% more candidates with the same team size.”
Steve R.
Operations Manager
Metro Build Group
“Our crews are across 12 sites daily. OnIT set up mobile device management and field reporting that actually works on-site.”
John S.
Owner
Sydney Sparky Services
“OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.”
Sarah L.
Manager
Bondi Fitness Center
“The AI voice receptionist is a game changer. It handles member inquiries while we're on the floor. Highly recommend for any busy gym.”
Dr. Michael T.
Director
Metro Health Clinic
“Cybersecurity was our biggest concern. OnIT provided a comprehensive audit and implemented secure systems that give us peace of mind.”
Jessica R.
Principal
Prime Realty NSW
“Our AI lead follow-up system has doubled our conversion rate. The automation works 24/7 so we never miss an opportunity.”
David W.
Managing Director
Coastal Logistics
“Managed IT that just works. The team is responsive and the transition to Microsoft 365 was seamless. Best IT partner in Sydney.”
Karen M.
Partner
Harbour City Accounting
“The cloud migration was flawless — zero downtime during tax season. Our compliance requirements are complex and OnIT handled every detail.”
Dr. Lisa C.
Practice Manager
Northshore Dental
“Patient data security was our top priority. OnIT implemented encryption and access controls that satisfied our Privacy Act audit in full.”
Andrew P.
Senior Partner
Burke & Associates Legal
“Document management used to be a nightmare. Now our team accesses case files securely from anywhere — court, home, or office.”
Natalie K.
Director
Apex Recruitment Sydney
“The AI workflow OnIT built connects our CRM to candidate matching. We place 30% more candidates with the same team size.”
Steve R.
Operations Manager
Metro Build Group
“Our crews are across 12 sites daily. OnIT set up mobile device management and field reporting that actually works on-site.”
John S.
Owner
Sydney Sparky Services
“OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.”
Sarah L.
Manager
Bondi Fitness Center
“The AI voice receptionist is a game changer. It handles member inquiries while we're on the floor. Highly recommend for any busy gym.”
Dr. Michael T.
Director
Metro Health Clinic
“Cybersecurity was our biggest concern. OnIT provided a comprehensive audit and implemented secure systems that give us peace of mind.”
Jessica R.
Principal
Prime Realty NSW
“Our AI lead follow-up system has doubled our conversion rate. The automation works 24/7 so we never miss an opportunity.”
David W.
Managing Director
Coastal Logistics
“Managed IT that just works. The team is responsive and the transition to Microsoft 365 was seamless. Best IT partner in Sydney.”
Karen M.
Partner
Harbour City Accounting
“The cloud migration was flawless — zero downtime during tax season. Our compliance requirements are complex and OnIT handled every detail.”
Dr. Lisa C.
Practice Manager
Northshore Dental
“Patient data security was our top priority. OnIT implemented encryption and access controls that satisfied our Privacy Act audit in full.”
Andrew P.
Senior Partner
Burke & Associates Legal
“Document management used to be a nightmare. Now our team accesses case files securely from anywhere — court, home, or office.”
Natalie K.
Director
Apex Recruitment Sydney
“The AI workflow OnIT built connects our CRM to candidate matching. We place 30% more candidates with the same team size.”
Steve R.
Operations Manager
Metro Build Group
“Our crews are across 12 sites daily. OnIT set up mobile device management and field reporting that actually works on-site.”
FAQs
Frequently Asked Questions
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Full IT management including helpdesk, security, monitoring, Microsoft 365, and on-site support.
Get started
Ready to stop losing good enquiries to missed calls?
See how an OnIT Voice Agent could answer calls, qualify leads, and capture opportunities for your business.
We'll map one real call flow and show you where voice automation can help.