IT for Retail
IT Support Built for Sydney Retailers
POS integration, inventory automation, and secure networks — so your stores run without interruption across every channel.
What we deliver
Retail IT that keeps selling.
From POS connectivity to multi-site network management, we handle the technology behind your retail operation so your team can focus on customers — not IT problems.
POS terminal 3 — $847 transaction completed
Your retail IT partner
Connected stores, without the complexity.
Retail operations depend on technology that works every minute — from the moment doors open to the last transaction of the day. OnIT Solutions manages your entire IT environment so downtime, disconnected systems, and security gaps don't cost you sales.
POS & inventory sync
Every sale — in-store or online — instantly updates your stock counts and accounting software.
Payment security
PCI-DSS compliant infrastructure with network segmentation to protect cardholder data.
Local Sydney engineers
On-site support when it matters most, with fast remote resolution for everyday issues.
By the numbers
Measurable outcomes, guaranteed in writing
Retail downtime costs sales. Our SLAs are designed around keeping your stores and EFTPOS terminals running.
0%
POS uptime target
SLA-backed availability for your tills
<0h
Response SLA
Guaranteed priority response time
0+
Retail stores supported
Across Greater Sydney
At a glance
Every pillar of retail IT. One team.
EFTPOS not connecting
Fixed — 4 min
Transactions running ✓
PCI DSS
Compliant
CCTV
Live
Backup
Verified
New store manager starting — needs POS, Shopify, and email access?
Done and ready ✓
Service detail
Eight disciplines, one team
Maximum availability for point-of-sale systems.
Real-time stock tracking across all locations.
Secure, fast payment processing at every register.
Online store integration with in-store inventory.
HD surveillance with remote viewing capabilities.
Customer WiFi with marketing capture portal.
Managed tablets and handhelds for floor staff.
Daily encrypted backups of all business data.
Why OnIT for Retail
Everything in one retail IT service
One provider. One monthly fee. POS systems, CCTV, inventory sync, e-commerce, and payment security — all managed.
POS and inventory, always in sync
Uptime monitoring for your POS, EFTPOS terminals, and inventory systems — resolved before the doors open.
Retail software experts
Lightspeed, Square, Shopify, MYOB, Xero, and CCTV management — all configured and supported.
Sydney-based, on-site ready
Local engineers who come to your store. Remote support for POS and connectivity during trading hours.
Payment and store security, always on
PCI DSS compliance, CCTV management, segmented guest/POS networks, and daily sales data backup.
Platform
The platform behind your store.
Always selling. Always protected.
POS, inventory, CCTV, and IT support — all in one place, so you focus on your customers.
Daily backup of all POS, inventory, and customer data — always recoverable.
Annual PCI DSS compliance review for EFTPOS and card payment processing.
Every terminal, router, camera, and device — inventoried and managed.
Guest WiFi isolated from POS and back-office on separate VLANs.
POS and CCTV software updated outside trading hours — zero disruption.
Full audit trail of every IT issue, CCTV event, and support ticket.
Same-day response for POS and connectivity issues during trading hours.
Tracked vulnerabilities for payment systems and customer data.
Daily backup of all POS, inventory, and customer data — always recoverable.
Annual PCI DSS compliance review for EFTPOS and card payment processing.
Every terminal, router, camera, and device — inventoried and managed.
Guest WiFi isolated from POS and back-office on separate VLANs.
POS and CCTV software updated outside trading hours — zero disruption.
Full audit trail of every IT issue, CCTV event, and support ticket.
Same-day response for POS and connectivity issues during trading hours.
Tracked vulnerabilities for payment systems and customer data.
Daily backup of all POS, inventory, and customer data — always recoverable.
Annual PCI DSS compliance review for EFTPOS and card payment processing.
Every terminal, router, camera, and device — inventoried and managed.
Guest WiFi isolated from POS and back-office on separate VLANs.
POS and CCTV software updated outside trading hours — zero disruption.
Full audit trail of every IT issue, CCTV event, and support ticket.
Same-day response for POS and connectivity issues during trading hours.
Tracked vulnerabilities for payment systems and customer data.
Daily backup of all POS, inventory, and customer data — always recoverable.
Annual PCI DSS compliance review for EFTPOS and card payment processing.
Every terminal, router, camera, and device — inventoried and managed.
Guest WiFi isolated from POS and back-office on separate VLANs.
POS and CCTV software updated outside trading hours — zero disruption.
Full audit trail of every IT issue, CCTV event, and support ticket.
Same-day response for POS and connectivity issues during trading hours.
Tracked vulnerabilities for payment systems and customer data.
Every system documented
POS configs, CCTV schedules, network diagrams, and compliance records — always current.
Ransomware activity detected and quarantined
We see problems first
24/7 monitoring of POS, EFTPOS, and connectivity — caught before a Saturday trading rush.
Retail software integrations
Lightspeed, Shopify, Square, MYOB, Xero, and CCTV platforms — all connected and managed.
| S | M | T | W | T | F | S |
|---|---|---|---|---|---|---|
Book support instantly
Same-day response during trading hours. A POS outage on Saturday can't wait until Monday.
Who we serve
Built for Sydney retailers
Retail IT for single-site independents to multi-location chains across every category.
Fashion & Apparel
Multi-channel POS, stock sync, and seasonal inventory workflows
Homewares & Furniture
Showroom networks, supplier integrations, and delivery tracking
Electronics & Appliances
Serial number tracking, warranty workflows, and service desk integration
Food Retail & Grocers
Perishable stock alerts, temperature monitoring, and loyalty automation
Pharmacy & Health
Dispensary software integration, compliance backups, and secure access
Multi-Site Chains
Centralised IT management across all locations with per-site configurations
Why managed IT
With OnIT vs Without IT Support
Reactive IT in retail means lost sales. A managed partner means your stores keep trading.
POS uptime
Monitored 24/7 with proactive alerts
Payment security
PCI-DSS compliant, network segmented
Inventory sync
Real-time across all channels
Multi-site management
Centralised IT dashboard
Response time
Guaranteed SLA, local engineers
EFTPOS issues
Prioritised same-day support
Staff IT costs
Predictable per-seat pricing
POS uptime
Discovered when tills go down
Payment security
Often unchecked until breach
Inventory sync
Manual reconciliation weekly
Multi-site management
Site-by-site ad hoc fixes
Response time
When a tech is available
EFTPOS issues
Reactive only, no SLA
Staff IT costs
Unpredictable break-fix bills
Full service scope
Everything managed, nothing missed
One provider. One invoice. Everything your retail business needs to stay secure and operational.
Included in your plan
Outside standard scope
Onboarding process
Up and running in 2 weeks
A structured handover that keeps your stores trading through every step of the transition.
Discovery Call
We audit your current environment, document your stack, and identify immediate risks. No surprises, no lock-in pressure.
Onboarding Plan
We present a tailored plan, agree scope, and sign the service agreement. No lock-in, cancel anytime.
Setup & Migration
Remote and on-site engineers deploy monitoring tools, configure security, and transfer management of your environment.
Steady-State Support
Your team has direct access to the helpdesk. Proactive monitoring starts from day one. You focus on the business.
Where we work
All of Sydney
On-site engineers across Greater Sydney. Remote support from anywhere in NSW.
Not sure if we cover your area? Browse all suburb locations
Client Success
Trusted by Sydney businesses
Real results from businesses who rely on OnIT Solutions
John S.
Owner
Sydney Sparky Services
“OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.”
Sarah L.
Manager
Bondi Fitness Center
“The AI voice receptionist is a game changer. It handles member inquiries while we're on the floor. Highly recommend for any busy gym.”
Dr. Michael T.
Director
Metro Health Clinic
“Cybersecurity was our biggest concern. OnIT provided a comprehensive audit and implemented secure systems that give us peace of mind.”
Jessica R.
Principal
Prime Realty NSW
“Our AI lead follow-up system has doubled our conversion rate. The automation works 24/7 so we never miss an opportunity.”
David W.
Managing Director
Coastal Logistics
“Managed IT that just works. The team is responsive and the transition to Microsoft 365 was seamless. Best IT partner in Sydney.”
Karen M.
Partner
Harbour City Accounting
“The cloud migration was flawless — zero downtime during tax season. Our compliance requirements are complex and OnIT handled every detail.”
Dr. Lisa C.
Practice Manager
Northshore Dental
“Patient data security was our top priority. OnIT implemented encryption and access controls that satisfied our Privacy Act audit in full.”
Andrew P.
Senior Partner
Burke & Associates Legal
“Document management used to be a nightmare. Now our team accesses case files securely from anywhere — court, home, or office.”
Natalie K.
Director
Apex Recruitment Sydney
“The AI workflow OnIT built connects our CRM to candidate matching. We place 30% more candidates with the same team size.”
Steve R.
Operations Manager
Metro Build Group
“Our crews are across 12 sites daily. OnIT set up mobile device management and field reporting that actually works on-site.”
John S.
Owner
Sydney Sparky Services
“OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.”
Sarah L.
Manager
Bondi Fitness Center
“The AI voice receptionist is a game changer. It handles member inquiries while we're on the floor. Highly recommend for any busy gym.”
Dr. Michael T.
Director
Metro Health Clinic
“Cybersecurity was our biggest concern. OnIT provided a comprehensive audit and implemented secure systems that give us peace of mind.”
Jessica R.
Principal
Prime Realty NSW
“Our AI lead follow-up system has doubled our conversion rate. The automation works 24/7 so we never miss an opportunity.”
David W.
Managing Director
Coastal Logistics
“Managed IT that just works. The team is responsive and the transition to Microsoft 365 was seamless. Best IT partner in Sydney.”
Karen M.
Partner
Harbour City Accounting
“The cloud migration was flawless — zero downtime during tax season. Our compliance requirements are complex and OnIT handled every detail.”
Dr. Lisa C.
Practice Manager
Northshore Dental
“Patient data security was our top priority. OnIT implemented encryption and access controls that satisfied our Privacy Act audit in full.”
Andrew P.
Senior Partner
Burke & Associates Legal
“Document management used to be a nightmare. Now our team accesses case files securely from anywhere — court, home, or office.”
Natalie K.
Director
Apex Recruitment Sydney
“The AI workflow OnIT built connects our CRM to candidate matching. We place 30% more candidates with the same team size.”
Steve R.
Operations Manager
Metro Build Group
“Our crews are across 12 sites daily. OnIT set up mobile device management and field reporting that actually works on-site.”
John S.
Owner
Sydney Sparky Services
“OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.”
Sarah L.
Manager
Bondi Fitness Center
“The AI voice receptionist is a game changer. It handles member inquiries while we're on the floor. Highly recommend for any busy gym.”
Dr. Michael T.
Director
Metro Health Clinic
“Cybersecurity was our biggest concern. OnIT provided a comprehensive audit and implemented secure systems that give us peace of mind.”
Jessica R.
Principal
Prime Realty NSW
“Our AI lead follow-up system has doubled our conversion rate. The automation works 24/7 so we never miss an opportunity.”
David W.
Managing Director
Coastal Logistics
“Managed IT that just works. The team is responsive and the transition to Microsoft 365 was seamless. Best IT partner in Sydney.”
Karen M.
Partner
Harbour City Accounting
“The cloud migration was flawless — zero downtime during tax season. Our compliance requirements are complex and OnIT handled every detail.”
Dr. Lisa C.
Practice Manager
Northshore Dental
“Patient data security was our top priority. OnIT implemented encryption and access controls that satisfied our Privacy Act audit in full.”
Andrew P.
Senior Partner
Burke & Associates Legal
“Document management used to be a nightmare. Now our team accesses case files securely from anywhere — court, home, or office.”
Natalie K.
Director
Apex Recruitment Sydney
“The AI workflow OnIT built connects our CRM to candidate matching. We place 30% more candidates with the same team size.”
Steve R.
Operations Manager
Metro Build Group
“Our crews are across 12 sites daily. OnIT set up mobile device management and field reporting that actually works on-site.”
John S.
Owner
Sydney Sparky Services
“OnIT Solutions completely automated our job bookings. We saved 15 hours a week on admin and haven't missed a call since.”
Sarah L.
Manager
Bondi Fitness Center
“The AI voice receptionist is a game changer. It handles member inquiries while we're on the floor. Highly recommend for any busy gym.”
Dr. Michael T.
Director
Metro Health Clinic
“Cybersecurity was our biggest concern. OnIT provided a comprehensive audit and implemented secure systems that give us peace of mind.”
Jessica R.
Principal
Prime Realty NSW
“Our AI lead follow-up system has doubled our conversion rate. The automation works 24/7 so we never miss an opportunity.”
David W.
Managing Director
Coastal Logistics
“Managed IT that just works. The team is responsive and the transition to Microsoft 365 was seamless. Best IT partner in Sydney.”
Karen M.
Partner
Harbour City Accounting
“The cloud migration was flawless — zero downtime during tax season. Our compliance requirements are complex and OnIT handled every detail.”
Dr. Lisa C.
Practice Manager
Northshore Dental
“Patient data security was our top priority. OnIT implemented encryption and access controls that satisfied our Privacy Act audit in full.”
Andrew P.
Senior Partner
Burke & Associates Legal
“Document management used to be a nightmare. Now our team accesses case files securely from anywhere — court, home, or office.”
Natalie K.
Director
Apex Recruitment Sydney
“The AI workflow OnIT built connects our CRM to candidate matching. We place 30% more candidates with the same team size.”
Steve R.
Operations Manager
Metro Build Group
“Our crews are across 12 sites daily. OnIT set up mobile device management and field reporting that actually works on-site.”
FAQs
Frequently Asked Questions
Explore further
Related services
Managed IT
Proactive monitoring, helpdesk support, and complete IT management for Sydney businesses on a flat monthly fee.
Cybersecurity
Threat monitoring, Essential Eight compliance, and endpoint detection — keeping your retail business and customer data secure.
AI Automation
Inventory workflows, loyalty automation, and AI-powered customer engagement tools designed for retail operations.
Get started
Ready for retail IT that
just works?
Book a free IT assessment with one of our Sydney-based engineers. No lock-in, no obligation.